Registration Brochure For GAAS 2014 In Chicago Is Now Available -

Registration Brochure For GAAS 2014 In Chicago Is Now Available

The registration brochure for the 2014 Global Automotive Aftermarket Symposium (GAAS), "Connected," is now available at the organization's website. GAAS 2014 will take place May 20-21 at the Hyatt Regency O'Hare in Rosemont, Ill.

The registration brochure for the 2014 Global Automotive Aftermarket Symposium (GAAS), “Connected,” is now available at the organization’s website at www.globalsymposium.org. GAAS 2014 will take place May 20-21 at the Hyatt Regency O’Hare in Rosemont, Ill.

"We have worked hard on this year’s agenda to assemble a lineup of speakers and panelists that appeals to many segments of the aftermarket," said GAAS chairman Dennis Welvaert. "One issue in particular, telematics, is important to everyone in the supply chain from repair shop owners to manufacturers. Telematics will be the subject of an insightful 75 minute presentation by four industry leading authorities on the subject."

The featured session, “Telematics and the Connected Car – How Does the Aftermarket Respond?,” will be facilitated by Mike Buzzard, vice president of marketing and sales strategies for Uni-Select USA. The four presenters are Fred Blumer, CEO, Vehcon, Inc.; Jim Dykstra, president, Aftermarket Telematics Technologies, LLC and CEO, Dykstra’s Auto Service; Charlie Gorman, executive manager and COO, Equipment and Tool Institute (ETI), and Malcolm Sissmore, North America sales director for telematics, diagnostic tools, service data and training and country director for Canada, Delphi Product & Service Solutions (DPSS).

Fashioned after the “TED Talks” model, the four experts in diagnostics and telematics will provide a rapid fire presentation sharing their expertise followed by a brief conversation among the presenters.

“The Connected Car changes the rules of the game and the aftermarket must ensure that consumers continue to have freedom to choose with whom their vehicle communicates,” explained Welvaert.

A copy of the current agenda, speaker bios and registration forms are all available at the GAAS website, www.globalsymposium.org.  The annual two-day Global Automotive Aftermarket Symposium, now in its 19th year, brings together industry leaders and experts to examine the issues and trends affecting the worldwide automotive aftermarket and influencing its future.

Each year the net proceeds of GAAS are invested in the organization’s scholarship fund to help students get their automotive aftermarket career started. Additional scholarship funding comes from industry contributions from individuals, companies and foundations. To date GAAS, has awarded scholarships to more than 1,800 students representing $1.8 million in aid. The deadline to apply for the 2014 GAAS Scholarship program is March 31, 2014. Visit www.automotivescholarships.com for more information

For more information on GAAS 2014, visit www.globalsymposium.org or phone 301-654-6664. You can also connect with GAAS through Facebook, YouTube, LinkedIn, and Twitter.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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