100 Lift Inspectors Across U.S. And Canada Now Certified By ALI -

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100 Lift Inspectors Across U.S. And Canada Now Certified By ALI

The Automotive Lift Institute (ALI) has certified the 100th lift inspector through the ALI Lift Inspector Certification Program, making it easier than ever for lift owners to find qualified individuals to perform mandated annual lift inspections.

Shop Owner Staff
By Shop Owner Staff

The Automotive Lift Institute (ALI) has certified the 100th lift inspector through the ALI Lift Inspector Certification Program, making it easier than ever for lift owners to find qualified individuals to perform mandated annual lift inspections.

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Nicholas Lewandowski of Allied, Inc. in Ann Arbor, Mich., is the 100th lift inspector to complete the program. More than 650 additional candidates, representing 417 companies across the United States and Canada, are enrolled in the program and working toward certification. Enrollment grew significantly in the final week of 2013, when 45 new companies signed up.

“2013 was the first full year of the Lift Inspector Certification Program and we made great progress,” says R.W. “Bob” O’Gorman, ALI president. “We set out to build a resource for lift users, and there is now a stable of 100 Certified Lift Inspectors ready to provide service whenever and wherever inspections are needed. I’m happy to welcome Nicholas to the Certified Inspector family and look forward to hitting many more milestones as the current candidates work their way through the program.”

Annual lift inspections help protect service technicians by ensuring that the lifts they work under are installed correctly, functioning properly and adequately maintained. The inspections are required to be conducted on an annual basis by ANSI/ALI ALOIM:2008, the national standard covering vehicle lift operation, inspection and maintenance. Before the ALI Lift Inspector Certification Program was created, there was no national independent vehicle lift inspection licensing or certification program. Lift users were on their own to find inspectors and evaluate their qualifications. According to O’Gorman, as North American health and safety officials increased their focus on vehicle service providers, the need for a unified, third-party pool of inspectors became apparent.

The ALI Lift Inspector Certification Program was launched in late 2012. Lift inspectors certified by ALI have been tested to prove they are competent to thoroughly inspect vehicle lifts in accordance with the ANSI standard governing vehicle lift inspection and in support of OSHA’s General Duty Clause, as well as provincial requirements in Canada.

Every participant who completes the certification program is entered into ALI’s searchable online database, making it easy for lift users to find inspectors. To locate an inspector in your region, visit www.autolift.org/inspectors.php, enter a U.S. ZIP or Canadian postal code and select a geographical radius. Each entry includes the inspector’s individual certification number, company, contact information and photo.

For more information about the ALI Lift Inspector Certification Program, visit www.autolift.org/certified-inspectors.php. To learn more about ALI, visit www.autolift.org or call (607) 756-7775. You can also connect with ALI on Facebook at www.facebook.com/LiftInstitute, on Twitter at www.twitter.com/LiftInstitute, and on YouTube at www.youtube.com/LiftInstitute.

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Phone Shoppers Made Easy

Although there is no silver bullet that will allow you to bring in every first-time caller, there are a number of things you can do to get more appointments. In this article, I would like to share some of the best practices your advisors can use that will generate immediate results.

Shop Owner Staff
By Shop Owner Staff

By Bob
Cooper of Elite

With
vehicles being built better than ever before, and with service intervals
continually being extended, you are going to see your customers less often.
This means your service advisors are going to have to be razor sharp when the
phone rings. Although there is no silver bullet that will allow you to bring in
every first-time caller, there are a number of things you can do to get more
appointments. In this article, I would like to share some of the best practices
your advisors can use that will generate immediate results.
In order for
someone to buy from you, three things need to occur: They have to like you,
they have to trust you, and they have to view you as a credible expert. So when
your phone rings, the first thing your advisors need to sell is themselves; not
the service or repair. The best way of accomplishing this goal is with a
professional, courteous and upbeat greeting, such as “Thank you for calling
Elite Auto Care, this is Bob. How can I help you this morning?” By using these
words we’re showing appreciation, by volunteering the name of our company we’re
assuring the callers that they’ve called the right number, and by providing our
name we’re beginning to build personal relationships. By asking how we can
help, we’re asking a question that will allow us to control the conversation.
By being upbeat and using the right tonality, our likeability goes up, and the
customer’s anxiety goes down.
The second
thing your advisors will need to do is slow the conversation down so the
callers don’t feel rushed, and they’ll have to become good detectives by asking
a number of questions. By having the callers talk, it will take their focus off
of the price, and it will allow them to begin to feel more comfortable with
your advisors at the same time.
When it comes
to asking for the appointment, one of the best kept secrets I can share with
you is this: With rare exception, your advisors need to offer every caller a
choice of appointment times, and whenever possible, one of those options should
be for them to bring the vehicle in now. For example; “I can squeeze you in
now, or would 2:15 be better for you?”
When it comes to auto repair, customers love finality, which is why
providing the “now” option is a powerful sales tool.
Now here’s
the absolute best-kept secret for dealing with the tough first-time callers.
Every one of your advisors needs to be aware that many “price shoppers” are
asking for price just to start the conversation, and beyond that, with rare
exception, callers don’t know the questions they should be asking. This is why
it’s a good idea to ask your service advisors to write down a list of the
questions that they think an educated caller would ask. Once they have their
lists completed, and committed to memory, then it’s easy for them to respond to
price inquiries with a statement like, “Well Larry, I know price is important
to you, and it should be, but if you call five different shops today, you’ll
more than likely get at least five different prices. Some of the other
questions you might want to ask are how long they’ve been in business, whether
or not they have certified technicians and a drug-free workplace program, and
you might want to have them walk you through their diagnostic processes as
well. You might also want to ask them if they always explore all of the options
that are available to customers when it comes to any recommended repairs, what
kind of warranties they provide, and if those warranties are in writing.”  Ladies and gentlemen, I’ve closed hundreds,
if not thousands of tough first-time “price shoppers” using this technique, so
I know it will work for you.
 If you’re still not quite sold, then consider
this. If you take my recommendations, when those price shoppers start calling
other shops, you know as well as I do that they’ll more than likely ask some of
the questions your advisors suggested to them. Not only will your competitors
be caught off guard and struggle with the answers, but in each case, the
callers will be thinking of your advisors. This is when they’ll not only realize
how well your advisors handled the call, but they’ll trust your advisors, and
you bet; they’ll now view them as credible experts as well.
For help permanently
increasing your service advisors’ sales and CSI scores, learn more about the Elite Masters Service Advisor Training
Program.

Read Full Article

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