Call For Entries For The ATMC National Excellence In Training Awards -

Call For Entries For The ATMC National Excellence In Training Awards

The Automotive Training Managers Council (ATMC) has issued a call for entries for the 2014 National Excellence in Training Awards. The annual program is designed to highlight the importance of training to the success of the transportation industry by honoring highly effective or innovative training programs. The awards are open to any person or entity providing training in the industry.

The Automotive Training Managers Council
(ATMC) has issued a call for entries for the 2014 National Excellence in
Training Awards. The annual program is designed to highlight the importance of
training to the success of the transportation industry by honoring highly
effective or innovative training programs. The awards are open to any person or
entity providing training in the industry.

The submissions are judged by an ATMC
panel and awards are presented to programs that meet a prescribed level of
excellence based upon several criteria, including the program overview, needs
analysis, learning objectives, program materials/elements, delivery methods,
measurement of the program’s effectiveness and program maintenance.

The 2013 National Excellence in Training
Awards recipients include Bridgestone Retail Operations, Coordinating Committee
for Automotive Repair, KPA, National Alternative Fuels Training Consortium,
NAPA Auto Parts, NAPA Auto Tech and Penske Truck Leasing.

The application process is free to all
ATMC members; $150 for non-members. The deadline to apply is Sept. 1. Awards
will be presented in a special ceremony during the ATMC reception Nov. 5 during
Industry Week in Las Vegas.

For more information or an application,
visit the Awards tab at www.atmc.org or call 703-669-6670.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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