By Joe Marconi
Have your techs, as part of their
preliminary checks, turn on the A/C and see if the system is working. Is the
compressor turning on? Are all the fan speeds working? Is the system getting
cold? Is there a smell from the vents? I am not suggesting to start
hooking up gauges and diagnosing air conditioner problems for free. This is
just a simple check that gives you a direction, and something you can discuss
with the customer.
Oh, just inform the customer that you
will do this before you work on the car.
The goal is to spot a problem
before that first really hot day when the customer turns on the A/C for the
first time and finds only hot air coming from the vents.
Try it and let me know how it works out
article was contributed by Joe Marconi of Elite. For additional help increasing
your shop’s sales, learn more about Elite’s industry acclaimed Masters
Service Advisor Training Program.