Auto Shop Customer Service and Sales

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How To Sell Service, Not Price

How do you explain to customers why your recommendations are not based on being the low-price provider?

When Small Animals Cause Big Problems With Cars

Sure, they’re cute on TV, but critters can inflict serious punishment on your customers’ vehicles.

Customer Service – How Brakes Affect Fuel Economy

Reducing brake drag on late-model vehicles is not accomplished by a single component; it takes a system.

BMW Infotainment System Service Tips

Even the most sophisticated systems can encounter issues.

Ride Control Diagnostics From Tire Wear Patterns

Learning how to read the tire and communicate your findings is the key to safe and effective ride control service.

Explaining Why A Customer’s Car Leaks Oil

Service advisors, explain that there are a few common causes for the majority of oil leaks on the road.

What’s The Difference Between H/T And A/T Tires?

Your guide to deciding if highway tires or all-terrain tires best suit your customers’ needs.

Don’t Ignore Ride Control To Avoid Customer Complaints

Don’t become apathetic to selling ride control products because customers don’t understand safety – explain it!

How To Pick The Right Battery For Your Customers’ Needs

Providing your customer with the correct group size and type of replacement battery is more important than ever.

Noise Reduction is More Important for Tires Today

Tire engineers use a bevy of tests to strive for lower decibels and create a tire that minimizes any noise distractions.

Consumers Often Report ADAS Issues After Repairs

While crash avoidance features have proven safety benefits, some vehicle owners report problems after repairs.