Auto Shop Customer Service and Sales

More Shop Operations

BMW Infotainment System Service Tips

Even the most sophisticated systems can encounter issues.

Ride Control Diagnostics From Tire Wear Patterns

Learning how to read the tire and communicate your findings is the key to safe and effective ride control service.

Explaining Why A Customer’s Car Leaks Oil

Service advisors, explain that there are a few common causes for the majority of oil leaks on the road.

What’s The Difference Between H/T And A/T Tires?

Your guide to deciding if highway tires or all-terrain tires best suit your customers’ needs.

Don’t Ignore Ride Control To Avoid Customer Complaints

Don’t become apathetic to selling ride control products because customers don’t understand safety – explain it!

How To Pick The Right Battery For Your Customers’ Needs

Providing your customer with the correct group size and type of replacement battery is more important than ever.

Noise Reduction is More Important for Tires Today

Tire engineers use a bevy of tests to strive for lower decibels and create a tire that minimizes any noise distractions.

Consumers Often Report ADAS Issues After Repairs

While crash avoidance features have proven safety benefits, some vehicle owners report problems after repairs.

Adaptive Technology: How BMWs Learn From Themselves

Let’s look at five common adaptations for late-model BMWs, and what you should know before you start a repair.

To Solve Steering Issues Now Requires Sensor Skills

To solve steering complaints, techs must understand how the modules and sensors work together.

Today’s Lowest-Tech Fuel System Component

Are your customers aware that using a gas can to fill their vehicle may not work like it used to? They’ll need the funnel.

EV-Specific Tires Bring Opportunity To Winter Sales

Winter tires are designed to deliver safety for drivers in wintry weather conditions. EV drivers expect nothing less.