June 9-15 Is Automotive Service Professionals Week -

June 9-15 Is Automotive Service Professionals Week

The National Institute for Automotive Service Excellence (ASE) has declared June 9-15 as National Automotive Service Professionals Week. Building on the success of Automotive Service Professionals Day established in 2001, ASE launched National Automotive Service Professional's Week in 2005 to honor the commitment and dedication of automotive, truck and collision technicians, along with parts specialists and other support professionals who serve the motoring public.

The National Institute for Automotive Service Excellence (ASE) has declared June 9-15 as National Automotive Service Professionals
Week. Building on the success of Automotive Service Professionals Day
established in 2001, ASE launched National Automotive Service Professional’s
Week in 2005 to honor the commitment and dedication of automotive, truck and
collision technicians, along with parts specialists and other support
professionals who serve the motoring public. This will be the ninth consecutive
year that ASE continues this recognition, which is listed in the 2014 Chase’s
Calendar of Events.

“ASE created National Automotive Service
Professionals Week to recognize the men and women who service and maintain the
highly complex vehicles upon which we depend for our daily transportation,”
said Tim Zilke, ASE president and CEO. “The training and education necessary to
properly diagnose and repair today’s sophisticated vehicle fleet requires a
significant level of knowledge, skill and dedication, and ASE is proud to help
recognize these individuals for their commitment to their customers and their
profession.”

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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