Creating Winning Customer Service
Building and sustaining a true world-class customer service organization starts with leadership. That means owners and managers must be actively involved in the customer service effort, lead by example and continuously demonstrate high customer service standards and proper behaviors.
Winning Customer Service
Building and sustaining a true world-class customer service organization starts with leadership. That means owners and managers must be actively involved in the customer service effort, lead by example and continuously demonstrate high customer service standards and proper behaviors.
Taking The Fear Out Of The Customer Experience
Fear is standing between you and a long-term relationship with your customer. You need to change their minds, show them that you’re different and overcome that fear to build trust. In essence, you need to take care of them.
Rad Air Complete Car Care: Where Customer Service Is King
Behind every successful independent automotive repair shop is a staff that not only provides expert repairs, but one that treats customers with the care and respect that keeps them coming back – and telling their family and friends. Since founding Rad Air Complete Car Care in 1975, Shop Owner Andy Fiffick has expanded from his original Parma Heights, OH, location to three company-owned facilities and nine franchised operations throughout Northeast Ohio. Along the way, staffing has always been a critical component for success.
Preferred Automotive: Business Growth Through Education, Customer Service
Preferred Automotive Specialists, Inc. is proof positive that business growth doesn’t have to mean sacrificing customer service. Tom Palermo, who serves as the general manager of the Jenkintown, PA, shop, has been able to expand his fleet customer base while continuing to maintain the personal, one-on-one relationship with regular customers.
Brand-Building Efforts Solidify And Boost Customer Loyalty
If you think you’re too busy running your shop to focus on branding, you might want to think again. Thanks to longer service intervals and better-built cars, your customers don’t have to visit you as often as they did in the past. They also have more choices when it comes to service – from specialty providers to dealerships to chains that seem to have shops on every corner.
The Case For Consistency: Exceeding Expectations Builds Customer Loyalty
No customer likes surprises when it comes to doing business with any type of service provider. When customers can count on consistently great service each time they do business with you, their confidence increases and they are far less likely to shop around for their vehicle service needs. But when the customer’s experience is inconsistent
Avoid Customer Disservice At Your Shop
There’s a lot of talk about the importance of providing quality customer service and superior customer experiences to improve customer loyalty and sales. In fact, these topics are the primary elements of my training and consulting practice for the tire and auto service industry. On the flip side, there’s relatively little dialogue about the aspects that turn customers off, harm customer relationships and can ultimately have customers not only leave your business for a competitor, but do so while complaining about your business to everyone with whom they come into contact.
Steve’s European Automotive Delivers 30 Years Of Top-Notch Customer Service
Steve Fowler has learned a thing or two when it comes to owning and operating a successful independent automotive repair shop. Even though he opened his namesake shop 30 years ago, Fowler says he’s always working to better not only his business, but his employees and customer service as well. For Fowler, Steve’s European Automotive is the shop it is today for four main reasons.
Japanese Auto Masters: Shop’s Customer Service Philosophy Hinges On The ‘Golden Rule’
Tom and Cindi Potter have had quite the adventure when it comes to the location of their successful import shop, Japanese Auto Masters in Virginia Beach, VA. The husband-and-wife team opened the shop in 1982 at a time when few independent repair shops focused on Asian vehicles. Originally located in a small shop near the oceanfront in Virginia Beach, Japanese Auto Masters had outgrown its small beginnings, and, in 1996, the couple started operations in a new 7,000-square-foot facility next to Oceana Naval Air Station.