Tips for Female-Friendly Customer Service
Is your shop clean and inviting? Is speed of service a priority? Are your service and salespeople attentive and personable? If you answered no to any of those questions, you might be alienating at least half of your customer base.
Volz Bros. Auto Service – Brand-Building Efforts Pay Dividends in Customer Loyalty
There’s no place like home, and for John Volz, home in this reference is the Volz Bros. Auto Service shop that he started 28 years ago. After 20 years of working 50-60 hours a week building his business, Volz sold the Grass Valley, CA, repair shop in 2001 to shop foreman Bill Greenman to retire to the Oregon coast where he spent seven years. Then, moved back to Northern California in 2008 to work in the auto parts business.
Bring in New Customers with New Approaches: 10 Ways to Elevate Your Shop’s Image in the Community
Although it’s been proven to be far less expensive for a company to keep existing customers than gain new ones, attracting new business remains a very important part of growing your business.
Date Your Customers To Keep Them Loyal!
Building loyal customer relationships works the same way as dating. Without phone calls, gifts, thank-you cards, or time together, there is no relationship. The best loyal customer relationships are built over time in what I call ‘relationship building sessions.’ These are times together with customer having fun, eating a meal, attending a ballgame, playing golf, or doing something enjoyable together. This is how you date your customer to build loyalty.
Link Your Website To The Digital Car Care Guide For National Car Care Month
In celebration of National Car Care Month in April, the Car Care Council suggests adding a link to the digital version of the Car Care Guide to your business website as an online reference for your customers. This simple step only takes seconds to do, and it’s another opportunity to improve your customer relationships and increase service and repair business, according to the Car Care Council.
National Car Care Month: A Great Business-Building Opportunity
April is National Car Care Month and there is no better time to improve your customer relationships while at the same time growing your business. Each year, $50 billion in vehicle maintenance and repairs go unperformed. That’s a lot of service, repair and parts sales sitting on the sidelines because so many consumers don’t know what needs to be done to their vehicle and why it’s important.
Snap-on Franchisees Celebrate Service Excellence
More than 9,000 attended the conference in Nashville.
Repairpal, Keysavvy Partner To Provide Repair Services
With this partnership, KeySavvy customers have access to RepairPal’s trusted network of shops and dealers.
TODAY: Broadly Hosts Workshops With ThinkLikeAnApp
Workshops are designed to teach auto service providers to build more trust among their customers, prospects and employees.
D&V Electronics Opens New Technical Center
The Detroit Technical Center will host on-site and remote training and demonstration sessions.