You searched for Customer Relationships - Page 2 of 26 - Shop Owner Magazine
Contactless Payments Help Shops, Customers Interact Indirectly

The use of contactless payments has grown over 150% since March of 2020.

S&S Tire’s Swentzel Says Success Is Found In Relationships

Get to know how Paul Swentzel created a growing distribution business in the heart of the Bluegrass State in this episode.

Business Connections Start With Personal Relationships

59 Auto in Plainfield, IL is NAPA’s 2021 Shop of the Year – Rich Brauer gives the credit to his team.

Service Advisor Of The Year Builds Customer Trust

The AAPEX 2020 Service Advisor of the Year award was presented during the Virtual AAPEX Experience in early November.

Delivering A World-Class Customer Experience

Putting all of these elements together – consistently – can make the difference between a one-time customer and a customer for life.

BOLT ON TECHNOLOGY And SiriusXM Team Up To Deliver SiriusXM To BOLT ON Customers

BOLT ON TECHNOLOGY-enabled repair shops that enroll in the SiriusXM Service Lane for Shops program can offer their eligible customers a complimentary three-month SiriusXM All Access subscription.

Lynn Wood Service Center: A History Of Customer Service

Throughout Lynn Wood Service Center’s long history, one thing has remained constant: A commitment to customer service. General Manager Kameron Butcher is carrying on the tradition started by his wife Kellie’s family, the Woods, all the way back to the end of World War I. That’s when Clifford Wood started his automotive repair career working on Model T Fords.

Customer Trust: Are You Building It Through Your Communications?

Building customer trust is one of the most important factors in the growth and continued success of any shop. It is defined as “firm belief in the reliability, truth, ability, or strength of someone or something.” When we look at it, communication is at the center of this.

Interstate Auto Care: Creating 5-Star Customer Experiences

Purchasing your first car is a milestone. For Bill Nalu, his experience was full of lessons that would shape his career. He learned about listening to advice, the consequences of actions, and eventually, auto repair. Today, Bill owns and operates Interstate Auto Care in Madison Heights, Michigan.

Video: Retaining Customers

It is more expensive to find new customers than to keep existing ones. Here are a few tips to get your customers coming back in to your shop.