Educating Customers To Make The Right Decision: Building Trust And Lasting Loyalty Among Your Customer Base
There used to always be a fight in our shop. A fight with the customer to get them to open their wallet. A fight with the staff to get them to treat the customer right. A fight to be profitable. It’s amazing to look back on how hard things used to be, before we made educating our customers to make the right decisions a way of life.
Selling On Trust: Established Relationships Beat Selling On Safety And Value
Wouldn’t it be nice if cars came into your shop with an ATM machine in the dash? After you fixed what was necessary on the car, you put in your shop credit card, punched in the invoice amount and the money due came out. I’m hoping to make service writing seem that easy.
Bill Etscorn & Sons Auto And Collision Centers: Three Forward-Focused Brothers Carry On Their Family’s Vision Of Customer Care
What do you get when three third-generation shop owners come together to run a business? You get the Etscorn brothers and their three family-owned and operated shops, all operating under the Bill Etscorn and Sons Auto and Collision Centers’ umbrella.
Honesty Is The Best Policy – Higher Standards Of Customer Service Wins Customers Every Time
As automotive repair shop owners, we are absolutely held to higher standards to meet customer service expectations. That’s because of the associated negative stereotype that comes with consumers having to dole out money on recommended repairs, oftentimes that are unexpected or that amounted to more than they can afford. Most customers equate honesty from a shop as good customer service, and feel it should also be an inherent practice. And, they wouldn’t be wrong about that notion.
Winners Auto & Cycle: Integrity And Connecting With Customers Are Keys To Shop’s Success
As a customer, having peace of mind when dropping off a vehicle for service is crucial. And, knowing that the shop’s staff and technicians will repair your vehicle right the first time will most likely keep you coming back for future service. It’s that kind of customer satisfaction that Winners Auto & Cycle is known for in Brownstown, MI.
Leveraging Social Media As A Customer Retention Tool
If you’re using social media simply to drive new customers to your shop, you may be disappointed. Facebook, Twitter and other social media channels may help to some degree with customer acquisition, but social media is at its most powerful when used for customer retention.
H&H Mobil: Fueling Profitability With A Team That’s Committed to Top-Notch Customer Care And Exceptional Service
For a shop that really does handle it all, from fueling to towing to repairs, owner Josh Clayton is always looking for ways to improve efficiency at H&H Mobil, an Auto Value Certified Service Center and Auto-Wares customer in East Lansing, MI.
Customer Feedback: Creating Value
Good or bad, you should be ‘all ears’ with customer feedback to gain valuable insights into your business.
Concours Motors: Where Expert Repairs, Laser-Like Customer Focus And Technician Appreciation Drive Success
Competitive wages, free uniforms and year-end bonuses go a long way in showing staff that their knowledge and expertise is valued and appreciated. Get-togethers off the clock also help unify the Concours team.
C&M Auto Service: Where Courtesy, Honesty And Quality Are The Foundation For Earning Customers’ Trust
While C&M Auto Service has a strong customer base that has been loyal to the shop since it opened in 1984, shop owner Chuck Hartogh says things have changed when it comes to attracting new patrons.
