New AAPEX Training Programs Offered for Technicians and Shop Owners -

New AAPEX Training Programs Offered for Technicians and Shop Owners

Two timely technical training programs for technicians and shop owners, sponsored by the Car Care Professionals Network (CCPN) and AWDA Manufacturers Advisory Council (MAC), are among the 30 education sessions scheduled for the Learning Forum at the Automotive Aftermarket Products Expo (AAPEX).

Two timely technical training programs for technicians and shop owners, sponsored by the Car Care Professionals Network (CCPN) and AWDA Manufacturers Advisory Council (MAC), are among the 30 education sessions scheduled for the Learning Forum at the Automotive Aftermarket Products Expo (AAPEX).

All AAPEX education sessions are free and will be held Tuesday, Nov. 1 through Thursday, Nov. 3 in Marco Polo Rooms 701-706 and 801-802 on the Venetian/Palazzo Congress Center Level 1 in the Venetian Hotel.

Topics for the training program sessions are:

Mode $06 Data and Drive Cycle Diagnostics
David Hobbs, Delphi Corp.

Mode $06 data is some of the most misunderstood and underused scan tool data available on today’s vehicles. This session will help you understand and interpret Mode $06 data in order to use it to its full advantage. Mode $06 diagnostic skills will also give the technician the opportunity to identify marginally performing components and advise the vehicle owner of future potential problems. Combined with drive cycle diagnostics, Mode $06 diagnostic skills can be looked at as a kind of “insurance policy” against unnecessary comebacks.

Catalytic Converter OBD II Diagnosis
Gary Stamberger, Magnaflow Exhaust Products

For the first 20 years of its existence, the catalytic converter was treated as nothing more than a restriction in the exhaust. For shops located in states with an emission testing program, it generated income with little or no downside. Then came OBD II and the game changed. It has changed yet again with the advent of advances in technology and tighter emission regulation. This session will discuss today’s issues and concerns, as well as how new technologies in fuel delivery will impact catalytic converters.

All AAPEX education sessions are accredited for 0.1 continuing education units (CEUs) by the University of the Aftermarket toward the AAP and MAAP professional designations.

For more information on these sessions, as well as information on all education sessions, click here or call Sue Kalish, AAIA, at 240-333-1047 or e-mail [email protected].

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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