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Mitchell 1’s Manager SE Now Integrated With ProDemand And Windows 8 Compatible

Mitchell 1 announces its Manager SE shop management system is now integrated with its ProDemand repair, diagnostic and maintenance information program, providing an enhanced workflow and intuitive navigation between the two systems. In addition, the new version of Manager SE has been fully tested and is supported on the new Windows 8 operating system.

Shop Owner Staff
By Shop Owner Staff
Published:

Mitchell 1 announces its Manager SE shop management system is now integrated with its ProDemand repair, diagnostic and maintenance information program, providing an enhanced workflow and intuitive navigation between the two systems. In addition, the new version of Manager SE has been fully tested and is supported on the new Windows 8 operating system.

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“Manager SE is our premium shop management system, designed to improve shop efficiencies at every step. Integrating with our premium information system is a natural evolution of our product lines,” said Ben Johnson, director of product management, Mitchell 1. “One of the underlying upgrades to this release is an upgraded database architecture which allows us to support this version on the new Windows 8 operating system. Our users who upgrade their PC hardware will have a seamless experience with their Manager SE system.”

With a single click, Manager SE users may directly access the contents of ProDemand, including industry-leading estimating, maintenance, service, fluids and TSB information. Items selected in ProDemand are transferred together into Manager SE and automatically added to the repair order or estimate in progress. Searching is more streamlined, too, with enhanced viewing and sorting features.

The TSB viewer in ProDemand speeds up the process for searching systems or specific issues and generates a record of the TSB reference for work completed by embedding a link to the relevant TSB article in the repair order.

All Manager SE customers will receive the update at no charge, and those with a current ProDemand subscription will also receive complimentary preview access to SureTrack, Mitchell 1’s new expert-based diagnostic resource. In addition, existing Mitchell 1 Manager 5.9 users are invited to upgrade to the new version of Manager SE at no additional charge.

For more information about Manager SE and ProDemand, call 888-724-6742 or visit www.mitchell1.com. Mitchell 1 also offers an active online discussion board covering specific product lines and a wide range of shop management issues and topics. Visit the Mitchell 1 Users Forum at http://www.managerforum.net.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

Shop Owner Staff
By Shop Owner Staff
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By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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