Federated Sweepstakes Grand Prize Winner Presented With 'Sweet Ride' At AAPEX -

Federated Sweepstakes Grand Prize Winner Presented With ‘Sweet Ride’ At AAPEX

Federated customer Don Nyland of Max's Car Care in Black Canyon City, AZ, was not planning on being in Las Vegas in early November. However, when he found out he was the grand prize winner of the Federated "Sweet Ride" Sweepstakes, Nyland set out for Vegas to collect his prize, the "Sweet Ride" Corvette.

Federated customer Don Nyland of Max’s Car Care in Black Canyon City, AZ, was not planning on being in Las Vegas in early November. However, when he found out he was the grand prize winner of the Federated “Sweet Ride” Sweepstakes, Nyland set out for Vegas to collect his prize, the “Sweet Ride” Corvette.

L to R in foreground: Don Nyland (in car) and Kenny Schrader.

The Federated “Sweet Ride” Corvette, featured this season on “Two Guys Garage” on SPEED, was presented to Nyland on Nov. 1 during the Automotive Aftermarket Products Expo (AAPEX) at the Sands Exposition Center in Las Vegas. On hand for the presentation were Federated spokesman and NASCAR legend Kenny Schrader as well as Kevin Byrd, one of the co-hosts of “Two Guys Garage” on SPEED.  

“Our annual sweepstakes contest is a great way for us to say thank you to our loyal Federated Car Care members, and we want to congratulate Don Nyland on being the grand prize winner this year,” said Phil Moore, senior vice president of Federated Auto Parts. “It was great that Don could make it to Las Vegas on such short notice to accept his ‘sweet ride’ prize. We want to thank Kenny Schrader and Kevin Byrd for being on hand for our special presentation. It was a lot of fun and we know Don is thrilled with the Corvette.”

In addition to the “Sweet Ride” Corvette, hundreds of other prizes were awarded to Federated Car Care Center members including such “sweet rides” as go-karts, bicycles and die cast cars. The contest was open to any Federated Car Care Center member who was enrolled by October 15, 2011.  

For information about the Federated Car Care Center program, visit www.federatedautoparts.com.

 

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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