Federated Now Accepting Nominations For Shop Of The Year -

Federated Now Accepting Nominations For Shop Of The Year

Federated Auto Parts is now accepting nominations for the 2014 Federated Shop of the Year. The winning shop owner and guest will be awarded a three-night, four-day all-expenses-paid trip to Phoenix as Federated's guest at the 2014 Federated National Meeting, receiving special recognition during the Federated awards banquet.

Federated Auto Parts is now accepting nominations for the 2014 Federated Shop of the Year.

Nominated shops will be evaluated on a set of criteria established by Federated and found on the Shop of the Year nomination form. Shops may be self-nominated or nominated by others. The winning shop owner and guest will be awarded a three-night, four-day all-expenses-paid trip to Phoenix as Federated’s guest at the 2014 Federated National Meeting, receiving special recognition during the Federated awards banquet.

"The response to the Federated Shop of the Year program has been terrific from the start and we are looking forward to selecting our next winner,” said Phil Moore, senior vice president for Federated. "Choosing only one shop is a real challenge since there are so many highly qualified shops around the country. If you know of a shop with knowledgeable, professional service technicians, superior service and repairs that result in very satisfied customers, and active community involvement, that shop could be the next Federated Shop of the Year.”

Last year’s winner, Weathers Motors, Inc. of Media-Lima, PA, was nominated by Federated member Berrodin Auto Supply. As the winning shop owner, Larry Weathers III accepted the award on behalf of Weathers Motors.

“There are worthy shops nationwide and the Federated Shop of the Year program is a wonderful opportunity to recognize the best of the best, like Weathers Motors,” said John Berrodin, president of Berrodin Auto Supply. “I encourage anyone who has experience with a shop that meets the Shop of the Year program criteria to nominate that shop for this prestigious honor.”

For more information or to nominate a shop, visit the Federated Auto Parts website at www.federatedautoparts.com/ShopOfTheYear.aspx.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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