Federated Member Hovis Auto & Truck Supply Opens New Technical Training Facility -

Federated Member Hovis Auto & Truck Supply Opens New Technical Training Facility

Federated member Hovis Auto & Truck Supply has opened its new Hovis Technical Training Center located in Mercer, PA. The 10,000 square-foot hands-on training facility is equipped with the most advanced tools and equipment and is dedicated to instructing professional service technicians about time-saving and problem-solving techniques, according to Hovis.

Federated member Hovis Auto & Truck Supply has opened its new Hovis Technical Training Center located in Mercer, PA. The 10,000 square-foot hands-on training facility is equipped with the most advanced tools and equipment and is dedicated to instructing professional service technicians about time-saving and problem-solving techniques, according to Hovis.

 

The center offers a fully equipped body shop with mixing rooms, prep deck and oversized paint booth, a 14-foot overhead door for heavy-duty truck access as well as four-post and two-post lifts, a wireless alignment machine, tire changer, balancer and diagnostic labs.

“The Hovis Technical Training Center is committed to educating automotive, paint and heavy-duty truck technicians in a state-of-the-art facility, close to home, reducing shop downtime and travel expenses,” said Curt Hovis, vice president of Hovis Auto & Truck Supply. “We recognize the critical need to provide technicians with comprehensive instruction, technical materials and educational programs, and we understand they don’t want to travel across the country to get it. That is why we are bringing leaders in the industry to western Pennsylvania.”

The Hovis Technical Training Center has developed an educational curriculum that will bring together leaders in the automotive, heavy-duty and paint and body industries to train technicians on the latest technology, techniques and applications in their specific fields. These certified trainers from such companies as DuPont, AkzoNobel/Sikkens, 3M, Delphi, Federal-Mogul, Abex and Meritor will bring their expertise and industry knowledge to the center in a streamlined curriculum that allows technicians to choose the courses that best suit their needs.

In addition to offering technical training, the Hovis Technical Training Center also will offer technicians, managers and owners the opportunity to participate in best business practice education to maximize traffic to their shops, improve return visit rates and increase their bottom lines.

“We want to congratulate Cliff and Curt Hovis and their staff on putting together one of the finest training facilities in the country,” said Rusty Bishop, CEO of Federated Auto Parts. “Their dedication and investment in training is a testament to Hovis’ continual commitment to helping their customers grow their businesses.”

Located in western Pennsylvania, Hovis Auto and Truck Supply has been a family-owned business since 1952. Since that time, the company has grown to 14 locations including a new warehouse facility. Hovis executives are industry leaders with Cliff Hovis currently serving on the executive committee and board of governors for Federated Auto Parts, while Vice President Curt Hovis serves on a variety of paint, body and equipment manufacturer boards. In addition, Cliff has also served as a member of the board of governors of AWDA.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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