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Federated Honors Member Don Bickle Jr. With Industry Advocacy Award

Federated recently honored longtime Federated member Don Bickle Jr., president of S&W Supply and Warehouse Inc. of Hays, Kan., with its Industry Advocacy Award. The award was presented by Tim Trudnowski, president of Spokane-based Parts Wholesalers, Inc., chairman of AWDA and last year's recipient of the Federated Industry Advocacy Award.

Shop Owner Staff
By Shop Owner Staff
Published:

Federated recently honored longtime Federated member Don Bickle Jr., president of S&W Supply and Warehouse Inc. of Hays, Kan., with its Industry Advocacy Award.  The award was presented by Tim Trudnowski, president of Spokane-based Parts Wholesalers, Inc., chairman of AWDA and last year’s recipient of the Federated Industry Advocacy Award.

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“Don Bickle truly exemplifies the idea of giving back for the betterment of everyone,” said Rusty Bishop, CEO of Federated Auto Parts. “Not only does Don play a leadership role with the Federated membership, he volunteers a considerable amount of his time, as well as his great knowledge, on behalf of the automotive aftermarket.  We congratulate Don on receiving our Industry Advocacy Award, a truly well-deserved honor.”

Bickle began his career at a young age working part-time in shipping and receiving and also helping on a delivery route. His full-time automotive career began as a service advisor at a VW/Porsche/Audi auto dealership in 1973.  In 1974, Bickle returned full-time to the family business and worked in numerous positions until assuming the position of general manager in 1983. In 1989, he was appointed to the position of president.

Over the years, Bickle has served on numerous automotive association boards. He began serving his state automotive association (Mo-Kan) in 1985. He has served through four mergers and continues on the board and as chairman of the insurance trust of what is now APSA, a nine-state association. In 1987, he was the youngest member to be elected to the board of directors of ASIA.

In the late 1980’s, Bickle joined the Board of Governors of Federated and served as chairman in 1991. He currently serves on the Federated executive committee and is chairman of the Federated audit committee. He has also previously served on the AWDA board from 1998 to 2001 and 2008 to 2011 and he also represents Federated on AAIA’s government affairs committee.

Previous winners of the Federated Industry Advocacy Award include Trudnowski in 2011 and Dick Beirne, president of United Auto Supply in 2010.

For more information, visit www.federatedautoparts.com.

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

Shop Owner Staff
By Shop Owner Staff
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By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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