Affinia Reports Successful Outcome to National Institute of Justice, Michigan State Police Brake Pad Performance Evaluation Project -

Affinia Reports Successful Outcome to National Institute of Justice, Michigan State Police Brake Pad Performance Evaluation Project

According to Affinia, Raybestos brand police brake pads took the lead in the outcome of test results.

Affinia Group has announced that its Raybestos brand police brake pads were given top marks in recent testing by the National Institute of Justice (NIJ) and Michigan State police.

This past summer, the NIJ and Michigan State police conducted an evaluation of aftermarket disc brake pads to provide police agencies around the country with information to make informed decisions regarding the best friction products for police use. The evaluation is part of a voluntary testing program to confirm the safety of the braking components installed on police vehicles. The 2010 test was the third such evaluation the NIJ has commissioned.

According to Affinia, results of the testing confirmed the superiority of Raybestos Police Brake Pads in a number of stages of testing. The program consisted of two test stages. Stage One – prescreening – included an FMVSS 135-based inertia dynamometer laboratory performance screening test with high-speed (125 mph) pursuit sections added. These tests were conducted independently at Greening Testing Laboratories in Detroit. A maximum of three top candidates for each vehicle application continued on to Stage Two testing. Not all pads submitted passed the FMVSS 135 requirements and were not able to move on to the next stage of testing.
      
Stage Two – on-track evaluation– was conducted on four police pursuit platforms: Dodge Charger, Ford Crown Victoria Police Interceptor, Chevrolet Impala and Chevrolet Tahoe. Each was equipped with friction that passed Stage One testing. The tests measured straight-line braking from two different speeds and timed laps around an enclosed road course. The straight-line tests included two series of 60-0 mph and 125-0 mph stops. The last stage of the on-car evaluation simulates actual conditions encountered in pursuit or emergency situations. Each vehicle is driven on a road course for 32 timed laps using four separate drivers. The test is conducted blindly to prevent product bias, according to the company.
      
Affinia reports that 28 friction suppliers submitted product for testing, but only five suppliers made it past the first stage of dynamometer testing. Stage One of the test uses FMVSS 135 as criteria for passing to the next phase of testing. According to Affinia, Raybestos was the only aftermarket brand to have product that passed on more than one platform. In addition, the company says Raybestos was the only aftermarket brand to pass the first stage of testing on all four vehicles. The other four suppliers that made Stage Two testing each passed on only one platform. Raybestos was the only aftermarket manufacturer that passed Stage One testing on the Dodge Charger and Chevrolet Tahoe, according to Affinia. The company also said Raybestos outperformed OE in stopping distance on three of four platforms.

“Most severe duty commercial brake pads are designed for a variety of different types of usage and vehicle applications,” said Jerry Forystek, director of product development, Raybestos Friction, a member of the Affinia family of brands. “Many manufacturers often compromise performance or noise when designing severe duty friction. Police agencies are looking for pads that have high-friction performance, high-temperature fade resistance, low wear and quiet operation.”
      
According to Affinia, Raybestos brand Advanced Technology Police disc brake pads are designed specifically for police patrol and pursuit applications and utilize special materials to provide exceptional stopping power, temperature stability and provide “Quiet on Arrival” (QOA) noise-free braking performance.
      
For more information on the new Raybestos police brake pads, or for questions on any Raybestos brand brake or chassis product, visit www.raybestos.com.

To see the complete 2010 Aftermarket Brake Pad Evaluation from Michigan State Police, click here.

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Although there is no silver bullet that will allow you to bring in every first-time caller, there are a number of things you can do to get more appointments. In this article, I would like to share some of the best practices your advisors can use that will generate immediate results.

By Bob
Cooper of Elite

With
vehicles being built better than ever before, and with service intervals
continually being extended, you are going to see your customers less often.
This means your service advisors are going to have to be razor sharp when the
phone rings. Although there is no silver bullet that will allow you to bring in
every first-time caller, there are a number of things you can do to get more
appointments. In this article, I would like to share some of the best practices
your advisors can use that will generate immediate results.
In order for
someone to buy from you, three things need to occur: They have to like you,
they have to trust you, and they have to view you as a credible expert. So when
your phone rings, the first thing your advisors need to sell is themselves; not
the service or repair. The best way of accomplishing this goal is with a
professional, courteous and upbeat greeting, such as “Thank you for calling
Elite Auto Care, this is Bob. How can I help you this morning?” By using these
words we’re showing appreciation, by volunteering the name of our company we’re
assuring the callers that they’ve called the right number, and by providing our
name we’re beginning to build personal relationships. By asking how we can
help, we’re asking a question that will allow us to control the conversation.
By being upbeat and using the right tonality, our likeability goes up, and the
customer’s anxiety goes down.
The second
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callers don’t feel rushed, and they’ll have to become good detectives by asking
a number of questions. By having the callers talk, it will take their focus off
of the price, and it will allow them to begin to feel more comfortable with
your advisors at the same time.
When it comes
to asking for the appointment, one of the best kept secrets I can share with
you is this: With rare exception, your advisors need to offer every caller a
choice of appointment times, and whenever possible, one of those options should
be for them to bring the vehicle in now. For example; “I can squeeze you in
now, or would 2:15 be better for you?”
When it comes to auto repair, customers love finality, which is why
providing the “now” option is a powerful sales tool.
Now here’s
the absolute best-kept secret for dealing with the tough first-time callers.
Every one of your advisors needs to be aware that many “price shoppers” are
asking for price just to start the conversation, and beyond that, with rare
exception, callers don’t know the questions they should be asking. This is why
it’s a good idea to ask your service advisors to write down a list of the
questions that they think an educated caller would ask. Once they have their
lists completed, and committed to memory, then it’s easy for them to respond to
price inquiries with a statement like, “Well Larry, I know price is important
to you, and it should be, but if you call five different shops today, you’ll
more than likely get at least five different prices. Some of the other
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or not they have certified technicians and a drug-free workplace program, and
you might want to have them walk you through their diagnostic processes as
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that are available to customers when it comes to any recommended repairs, what
kind of warranties they provide, and if those warranties are in writing.”  Ladies and gentlemen, I’ve closed hundreds,
if not thousands of tough first-time “price shoppers” using this technique, so
I know it will work for you.
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this. If you take my recommendations, when those price shoppers start calling
other shops, you know as well as I do that they’ll more than likely ask some of
the questions your advisors suggested to them. Not only will your competitors
be caught off guard and struggle with the answers, but in each case, the
callers will be thinking of your advisors. This is when they’ll not only realize
how well your advisors handled the call, but they’ll trust your advisors, and
you bet; they’ll now view them as credible experts as well.
For help permanently
increasing your service advisors’ sales and CSI scores, learn more about the Elite Masters Service Advisor Training
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