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ACDelco Enhances Tracking Tool, Adds Training Paths

ACDelco has updated its Learning Management System (LMS) website to give users an at-a-glance snapshot of their progress toward completion of the technician training paths.

Shop Owner Staff
By Shop Owner Staff
Published:

ACDelco has updated its Learning Management System (LMS) website to give users an at-a-glance snapshot of their progress toward completion of the technician training paths.

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ACDelco recently enhanced its LMS to give shop operators a global, single point of access for technician training. This easy-to-use, Web-based application is designed to streamline both the delivery and tracking of training to save time, money and improve productivity.

These latest enhancements allow participants to access the site through acdelcotechconnect.com, enter their log-in information and view a customized training status report in real time.

The status report shows all the training paths to which a technician is currently assigned, followed by a chart that identifies courses completed in each path. ACDelco adds that those who complete select training paths (Brakes, Electrical, Engine Performance and HVAC) can receive a custom Training Excellence Specialist magnetic medallion for display in their shop.

When participants click on the link, they can expand the chart to view detailed classes for each training path. They can click on the course number to view course details, enroll or test out of the course (selected courses only).

“Just as our Professional Service Center program participants are always looking for ways to better serve their customers, ACDelco is dedicated to making it easier for shops to access and track the training they need to grow their businesses,” said Greg St. Aubin, manager of training for ACDelco.

ACDelco also has added four new training paths to its training website to keep up with today’s technicians’ varying skills sets. They include:

• Automatic Transmission / Transaxle Specialist

• Body Electrical and Communication Specialist

• Light Duty Diesel Specialist

• Suspension and Steering Specialist

ACDelco is offering a free test drive of selected online training courses for a limited time. Even employees of shops that are not members of the ACDelco Professional Service Center program can visit www.acdelco.com/trainingtestdrive for a list of available courses. Click the "Test Drive" menu and select a course type. Click the "View" link next to the course and select :"Launch Course."

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

Shop Owner Staff
By Shop Owner Staff
Published:

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

Read Full Article

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