The Automotive Service Association (ASA) has announced its lineup of instructors for the Friday, May 4, training sessions at its 2018 annual business meeting.
Scheduled for May 2-4, at the Walt Disney World Swan & Dolphin Resort Hotel in Orlando, the business meeting will feature half-day sessions taking place simultaneously from 1-4 p.m. that day. The classes are approved by the Automotive Management Institute (AMi), and students can earn six credits per class.
Instructors announced for the Friday sessions include:
Bob Greenwood: Elevating Service Excellence with Productivity Mathematics. Attendees will learn why “site-efficiency measurement” – measuring the entire shop as a team, rather than as individuals – can help direct management to failing processes and lead to solutions for how to make them successful.
Bill Haas: Takeaway Strategies for Implementing Effective Leadership. An in-depth course that teaches shop owners how to improve opportunities for team members to excel by creating a culture of empowerment that provides a positive influence and aligns individual and team objectives and values.
The advanced registration fee for members, by April 2, is $99. Since this is a members-only event, non-members are welcome to attend but must first join ASA. To join, visit ASAshop.org or call 817-514-2900, ext. 2. The registration fee includes: Thursday continental breakfast, open board of directors meeting, ASA Luncheon, all AMi-approved training, welcome cocktail reception, Celebration of Excellence and AMi graduation and the Epcot Center Dessert Reception and IllumiNations Fireworks display.
Registered attendees also can purchase a guest pass for $50. Housing and transportation arrangements are the responsibility of those who attend.