Doug Kaufman, Author at Shop Owner Magazine
Creating A Game Plan To Build A Championship Business

Pros in this business know that mentoring and coaching rookies and vets isn’t easy, but it’s why we play the game.

Bridgestone Debuts First EV-Specific Tire

The initial plans include fitments for Tesla Model 3, S, X & Y, as well as the Ford Mustang Mach-E.

Shop Profile – Interstate Muffler Co. Staunton, VA

Interstate Mufflers is a full-service operation with two brick and mortar stores serving Virginia’s Shenandoah Valley.

Brake Hardware – Little Pieces Can Solve Big Problems

How important can they be? A proper brake job means using the clips, springs and shims that come in the box.

Air Compressors for Shocks (VIDEO)

Here’s what you need to pay attention to when installing a new compressor for an air ride system. Sponsored by Wabco.

Great Customer Service Can’t Be Artificially Generated

While many things in your shop can be automated, honest interactions still require human contact.

Replacing Chassis Parts in Pairs (VIDEO)

You are not doing the customer any favors by installing just one strut, spring, or bushing. This video is sponsored by TRW.

How Accurate Is Your Click-Style Torque Wrench?

The inner construction of the click-style torque wrench makes it naturally susceptible to a loss of factory calibration.

Tell The Whole Repair Story With Digital Vehicle Inspections

Learn why a DVI is the best way to inspect every car and what you can do with the information once you’ve captured it.

Las Vegas Shop Profile – Red Rock Repair

How hard could it be to take over an established business and make it successful? The road is rocky but satisfying.

Distracted Driving Is A Bad Idea – So Are These Laws

Though they might have seemed like a good idea at the time, not all traffic laws are still necessary.

ShopOwner’s April Digital Edition Available Now

Every issue of ShopOwner includes valuable business management and technical editorial content.