Mary DellaValle, Author at Shop Owner Magazine
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DOJ, FTC Support MEMA Aftermarket Suppliers’ Petition

The petition expands consumer access to vehicle operational, diagnostic and telematics data.

Vehlo Acquires Shop Management Software, Shop-Ware

Shop-Ware is a cloud-based shop management platform for independent repair shops.

New Partnership’s Goals Are To Expand Charging Infrastructure

TurnOnGreen, Endliss Power will leverage mutual expertise for North American clients.

BendPak to Debut Eight-Armed Car Lift Concept at NADA

Octa-Flex improves technician productivity, convenience and ergonomics, according to BendPak.

PRT Heavy Duty Presenting Innovations at HDAW ‘24

PRT is exhibiting a full line of shocks and air springs for heavy-duty applications.

Seasonal Vehicle Maintenance Opportunities Emerge

As consumer spending recovers, what type of rebound in delayed vehicle maintenance services will repair shops see?

What Is The Value Of Routine Vehicle Maintenance?

The first step in keeping your customers’ vehicles in top-running condition is getting them in the mindset about the value of preventive maintenance, so that they take a proactive role in having you regularly maintain their vehicles, says Mary DellaValle, editor of ImportCar magazine.

What’s The Buzz Over Electric Vehicles? Mainstream Appeal Sparks Demand

What makes them so attractive? With lower-than-average ownership costs, increased driving ranges and the latest advanced safety features, AAA sees a strong future for electric vehicles, says Mary DellaValle, editor of ImportCar magazine.

VIDEO: Providing Memorable Service Experiences

Customers have more choices than ever when it comes to automotive service, so the service experience you provide needs to be remarkable and memorable. Mary DellaValle presents three ways to do that in this Management Minute. Sponsored by Auto Value and Bumper to Bumper.

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On The Brink Of Vehicle Breakdown Season: You Play A Key Role In Keeping Customers Safe And Happy

Just knowing that the average age of vehicles on the road is 11.6 years should be music to your ears. After all, older vehicles rack up more miles, and with that comes more wear and tear. Add to that new AAA roadside research that reveals vehicles that are 10-plus years old are twice as likely to end up stranded on the side of the road compared to newer vehicles, and you’ve got the perfect storm brewing for service opportunities with the upcoming summer road-trip season, says Mary DellaValle, editor of Shop Owner magazine.

New Business Models Help Provide A Better Customer ‘Experience’

Service is the name of the game. Customers have too many choices today for everything they want to buy. When you deliver service that is second to none, you will become your customers’ “first call” for ongoing vehicle repairs, says Mary DellaValle, editor of Shop Owner magazine.

When Customers Are Car Care Aware, Everyone Wins!

Neglected auto care almost always means much higher costs down the road in the form of more extensive repairs or lost vehicle resale value. You know that all too well, but your customers don’t necessarily buy into that concept, says Mary DellaValle, editor of Shop Owner magazine.