With Holiday Downtime, Be Sure Your Customers Have Emergency Contact Information -

With Holiday Downtime, Be Sure Your Customers Have Emergency Contact Information

If you're going to be closed for the holidays, or any part of the holiday season, make sure that your customers know about it, and make sure that your after-hours phone message clearly states when you're going to be closed and who to contact if your customers need any emergency service or repairs.

By Bob Cooper

If you’re going to be closed for the holidays, or any part of the holiday season, make sure that your customers know about it, and make sure that your after-hours phone message clearly states when you’re going to be closed and who to contact if your customers need any emergency service or repairs. Talk to your local towing company, and make sure that you have their phone number incorporated into your after-hours message. I’m sure you’ll agree with me when I say that no matter what we do in the world of customer retention, one guaranteed way of losing our customers is by not being there when they need us the most. So do what you need to do to make sure that all of your customers will be taken care of during the entire holiday season.

For additional help with customer retention, learn more about the Elite Masters Service Advisor Training Course.

You May Also Like

How Winter Tires Exemplify the Cost of Confidence

Tire professionals focus on why the product they’re selling is worth the investment.

Originally posted by Tire Review magazine

By Jeff Wallick

Imagine for a moment that you’re behind the wheel of your car, driving on the highway. Your family is with you. In the passenger’s seat is your husband or wife, mother, or father, and in the back, your young son or daughter, niece or nephew. It’s a beautiful, sunny, crisp November Saturday morning and the temperature gauge on your dash says the outside ambient temperature is 38 degrees. You glance in your rearview mirror and see that beautiful little smile on your daughter’s face – and that’s when it happens.

Key Programming Challenges And Opportunities

For most vehicles today, it’s not so much about programming a new key to the car, but programming the car to the key.

A hand holding a key fob next to a transponder.
Cabin Air Filters Play Important Role In Any Season

Don’t overlook the importance of the cabin air filter in your customers’ vehicles, regardless of the weather.

Take the ShopOwner Brake Pad Profile Survey

By entering, you’ll have a chance to win a $200 gift card or one of 10 $50 gift cards!

How To Sell Service, Not Price

How do you explain to customers why your recommendations are not based on being the low-price provider?

Other Posts

AI in the Automotive Aftermarket

The applications for AI are endless, but hurdles still remain.

Why ECU Reflashing Needs Certain Power Levels

A reflash power supply is not designed to jumpstart the vehicle.

Fine-Tuning Your Wheel Balancing Process

The first step to a smooth ride and well-balanced tire has nothing to do with the balancer.

The Hidden Dangers of Inflation

You could be going backward if you’re not increasing sales fast enough.