Andrew Markel, Author at Shop Owner Magazine
Following AC System Service, How Much Oil Is Needed?

Learn how to determine the correct amount of oil to add when replacing the compressor in an AC system.

Recommending Ride Control

Applied to the front counter at your shop, best practice should be to never sell just one strut, shock or spring.

Is This The Golden Age Of Technicians?

Shops know that the ROI on training is vehicles being diagnosed correctly the first time and the retention of employees. 

Five Tips for your Next Wheel Bearing Job

These practical tips are designed to save you time and frustration, ensuring a smooth, noise-free outcome for your customers.

Educate Your Customers Utilizing AI

Discover how to generate quick, accurate explanations for repair orders and estimates, boosting your shop’s credibility and customer trust.

Catalytic Converter Replacement Rules

Here are the 10 commandments of converter replacement handed down from the EPA.

Do Non-Directional Rotor Finishes Still Matter?

Spoiler alert – the answer is yes and for even more important reasons than in the past.

BEV Brake Service Tips

You can do some service jobs on Tesla Model S cars without insulated tools – here’s how to start the job safely.

Child Labor for Repair Shops?

Can kids hired for part-time jobs be more receptive to working in the automotive service industry at all levels?

Troubleshooting Remote Keyless Entry and Vehicle Starting Issues

Learn how key rings, RFID chips, and other factors can affect a vehicle’s security system and learn to resolve these problems.

Choosing the Right Power Steering Fluid

Learn what power steering fluid is, why it’s crucial for your customer’s vehicle, and how to choose the right type.

Pricing Alignments Properly Makes Dollars and Sense

If you can explain why an alignment is needed to the customer, chances are they will never haggle on the price.