Don’t Sell Shocks And Struts; Educate Customers Instead
Success comes down to informing customer about the benefits of replacing worn or damaged components.
Is Your Customer’s Dirty Car Off Limits To Commentary?
Just because it may not be illegal, should you post images or your customer’s dirty, damaged vehicle?
What Causes (And Prevents) Spark Plug Fouling?
Understanding what causes spark plugs to get dirty can help prevent their failure.
Suspension 101: Active Ride Control Diagnostics
The key to servicing passive ride control systems is proper information and understanding precisely how they operate.
To Solve Steering Issues Now Requires Sensor Skills
To solve steering complaints, techs must understand how the modules and sensors work together.
Parts and Artificial Intelligence
While a catalog will tell you what will fit, it won’t tell you if the part has issues or if a better part is available.
Can You Tell What The Marketing Messages Mean?
Certain messages mean certain things – or not. When selecting automotive components, do your homework.
Seven CV Joint Mistakes You Should Never Make
A CV joint rarely fails on its own. Outside factors can damage a joint worse than cutting a boot with a knife.
Get Going With GM Start/Stop Technology
It is essential to understand what is different on these vehicles and how it might change your diagnostic approach.
Making Sense Of Different EV Charging Stations
For an electric vehicle to recharge rapidly, it requires more power, and in a different format.
Service Training – Solving AIRMATIC Ailments
Mercedes-Benz’s suspension systems are reliable until they aren’t. These tips can help techs diagnose problems.
Charge More for More Brake Jobs
Shops that perform cheap brake jobs are making a dangerous assumption that customers prefer price over quality.
