Winning Customer Service
Building and sustaining a true world-class customer service organization starts with leadership. That means owners and managers must be actively involved in the customer service effort, lead by example and continuously demonstrate high customer service standards and proper behaviors.
The Equipment And Tool Institute Unveils Redesigned Website
The Equipment and Tool Institute announces the launch of its updated website, www.etools.org. The completely redesigned website provides members with easy access to essential information, ETI event details, ETI Member search, key documents and presentations, an industry events calendar, job postings and important industry information.
Staying Power: Boosting Employee Retention Rates
The cold, hard facts make it abundantly clear: Companies, including automotive repair shops, need to change how they treat employees, not only if they want high retention rates, but simply if they want to succeed. After all, less than a third of American workers feel engaged at work, according to a 2013 Gallup Poll. This should matter to repair shops, if for no other reason than because statistics suggest the more engaged employees are, the more likely they’ll stay – and the more successful their companies will become.
Agenda Announced For Automotive Communication Council (ACC) 2015 Annual Conference
The Automotive Communication Council (ACC) has announced the agenda for its 2015 annual conference. This year’s event will be held April 14-16 in downtown Austin, TX, at the Sheraton at the Capitol. The agenda is designed to inspire new ideas and thought-provoking marketing.
Specs For Social Media Accounts
By now, we should be well past the things I heard as recently as two years ago: “Social media is just a fad,” “No one will follow a tire dealership on Facebook,” and “I don’t care what you had for dinner, and I’m sure you don’t care where my wife and I went for the weekend either.” These were the kinds of things people would say to me without a full understanding of the transformational change social media was having on society and the fundamental shift in the way we communicate with each other.
Army Of Advocates
By now, you’ve been in the business long enough to know what it takes to earn a customer’s trust. Through top-notch employees, honest and thorough vehicle service, clean and comfortable waiting rooms – and of course, impeccable customer service – your business likely is reaping the rewards of hard work and focus.
Registration Brochure For GAAS 2014 In Chicago Is Now Available
The registration brochure for the 2014 Global Automotive Aftermarket Symposium (GAAS), “Connected,” is now available at the organization’s website. GAAS 2014 will take place May 20-21 at the Hyatt Regency O’Hare in Rosemont, Ill.
AAPEX Attendee Webinar To Share Social Media Strategies
“How to Use Social Media Without Breaking the Bank,” a free attendee webinar slated for 4 p.m. EST on Wednesday, March 12 will share proven social media strategies for attendees to use to grow their businesses. The 2014 Automotive Aftermarket Products Expo (AAPEX) is set for Tuesday, Nov. 4 through Thursday, Nov. 6, at the Sands Expo Center in Las Vegas.
GAAS 2013 Speaker To Help Attendees Take Advantage Of Today’s Social, Mobile, Digital World
Known as the “Strategy Diva,” Cynthia Cohen says it’s not time to rest in today’s digital world. Cohen, founder and president of Strategic Mindshare, will present “It’s a Social, Mobile, Digital World! Are You Taking Advantage or Letting Opportunity Pass You By?” at the 2013 Global Automotive Aftermarket Symposium (GAAS), May 21-22 at the Hyatt Regency O’Hare near Chicago.
Repair Shop Owners Ready To Tell Suppliers What They Need At GAAS 2013
Three Chicago area automotive repair shop owners are ready to help manufacturers and distributors understand what is important to them at the 2013 Global Automotive Aftermarket Symposium (GAAS) scheduled for May 21-22 at the Hyatt Regency O’Hare near Chicago.