GAAS 2013 Speaker To Help Attendees Take Advantage Of Today's Social, Mobile, Digital World -

GAAS 2013 Speaker To Help Attendees Take Advantage Of Today’s Social, Mobile, Digital World

Known as the "Strategy Diva," Cynthia Cohen says it's not time to rest in today's digital world. Cohen, founder and president of Strategic Mindshare, will present "It's a Social, Mobile, Digital World! Are You Taking Advantage or Letting Opportunity Pass You By?" at the 2013 Global Automotive Aftermarket Symposium (GAAS), May 21-22 at the Hyatt Regency O'Hare near Chicago.

Known as the "Strategy Diva," Cynthia Cohen says it’s not time to rest in today’s digital world. Cohen, founder and president of Strategic Mindshare, will present "It’s a Social, Mobile, Digital World! Are You Taking Advantage or Letting Opportunity Pass You By?" at the 2013 Global Automotive Aftermarket Symposium (GAAS), May 21-22 at the Hyatt Regency O’Hare near Chicago.

"We’re beyond the tipping point of the importance of social media, mobile is driving exponential sales growth and your best customers live in the digital world," says Cohen. "Consumers have radically changed their information acquisition and buying habits. Standing still in this digital world will put you further and further behind your competition and, oh by the way, there are new competitive players stealing your market share as you read this."

Cohen’s presentation will provide successful strategies to help aftermarket companies take advantage of these new technologies to maintain and increase market share.

Cohen, is a prominent retail strategist. Considered one of the nation’s leading authorities on consumer trends and strategic marketing, her areas of expertise include market positioning, branding, e-commerce, social media, market intelligence and business strategy.  Cohen’s clients range from global Fortune 100 companies to fast track start-ups. They include retailers, consumer product companies, real estate firms, media companies and technology vendors such as: Campbell Soup, NCR, Disney Resorts, Office Depot, Godiva, Boston Proper, Macys and Ross Stores.

A widely sought after speaker and authority on trends and new consumer technologies, Cohen’s speeches are a lively combination of consumer insights and prognostications with realistic market penetrations strategies. Frequently quoted by the national press, she has appeared on Nightly Business Report, Fox, CNN and other business news programs. She has guest lectured at Harvard Business School, Wharton, Babson College, Cornell, University of Miami and University of Florida. She is also a past presenter at GAAS. Her most up-to-date trends and retailer reviews are at www.twitter.com/StrategyDiva.  

With the theme "Driving Change," GAAS 2013 will features four breakout sessions and is co-located with the Aftermarket eForum, May 22-23. Each year the net proceeds of GAAS are invested in the organization’s scholarship fund to help students get their automotive aftermarket career started. Additional scholarship funding comes from industry contributions from individuals, companies and foundations. To date GAAS, has awarded scholarships to more than 1,600 students representing $1.6 million in aid.

To register for GAAS 2013, visit www.globalsymposium.org or phone 301-654-6664. You can also connect with GAAS through Facebook, YouTube, LinkedIn and Twitter.

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Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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