How To Convert An Hourly Tech To Performance-Based Pay
There are many advantages to having your technicians on a performance-based pay program (flat rate, bonuses based on productivity, etc.), rather than a fixed hourly rate. Unfortunately, many shop owners are afraid to take the leap and convert to these performance-based programs.
Increase Your Shop’s Financial Performance To Boost Its Market Value
There are many factors at play when determining the right time to sell your business. Each business and each owner is unique. The timing of a business sale is critical because putting a business on the block at the wrong time can result in a significantly lower selling price.
Why Shop Owners Struggle With Firing Employees
The most common reason shop owners are reluctant to fire someone is they feel the employee is either irreplaceable, or it will take a long time to find the right replacement. First of all, everyone is replaceable, and as I have often said to clients, the graveyards are filled with irreplaceable people.
Managing Problem Employees
Managing difficult employees and holding them accountable in a litigation-happy environment often feels akin to walking a tightrope while wearing a blindfold. And, while not every under-performing or disgruntled employee will take legal action, companies can discourage litigation by instituting and consistently following good discipline and performance policies.
Staying Power: Boosting Employee Retention Rates
The cold, hard facts make it abundantly clear: Companies, including automotive repair shops, need to change how they treat employees, not only if they want high retention rates, but simply if they want to succeed. After all, less than a third of American workers feel engaged at work, according to a 2013 Gallup Poll. This should matter to repair shops, if for no other reason than because statistics suggest the more engaged employees are, the more likely they’ll stay – and the more successful their companies will become.
Employee Reviews: A Shop Owner’s Guide Of Best Practices
One of the most common questions we hear from shop owners is regarding how often they should perform employee reviews. I would like to use this article to not only answer this question, but to provide you with a guide that will enable you to perform reviews that will keep your employees happy and productive.
Value Of An Employee Handbook
A good employee handbook records the company’s rules and communicates them to your employees in an easy, understandable way. If a handbook is well drafted, it provides helpful information on what’s expected from employees and what they can expect from their employer. It can also provide the foundation for any employment decisions you need to make and – if the situation arises – form the backbone for the defense of many lawsuits brought against you by employees.
Keeping Employees Engaged And Optimistic
Over the last 15 years, I’m pretty sure I’ve seen every pay plan known to man. I’m also pretty sure that I’ve heard every possible variation of the same question: “How can I pay my team in a way that motivates them without eating all of my profits?”
Team Incentives: How To Keep Employees Engaged, Optimistic
Over the last 15 years, since we started helping shop owners in 1999, I’m pretty sure I’ve seen every pay plan known to man. I’m also pretty sure that I’ve heard every possible variation of the same question: “How can I pay my team in a way that motivates them without eating all of my profits?”
Two Tools For Resolving Employee Conflict and Improving Morale
Is your shop a hotbed of employee conflict? Even if we look only at generational differences, it’s not hard to see why employees can butt heads and morale can suffer. Millennials are replacing Gen Xers, who displaced the Baby Boomers before them. Each group grew up in a vastly different world, and each has their
