Employee Handbooks: Providing Clear Expectations Between Employers, Employees
A good employee handbook records the company’s rules and communicates them to your employees in an easy, understandable way. If a handbook is well drafted, it provides helpful information on what’s expected from employees and what they can expect from their employer.
Annual Performance Reviews: Yes Or No?
How many of you use annual performance reviews? And how many of you think that there must be a better way to manage your employees? If so, read on.
Your Frontline Employees Are Your Brand: Do You Have The Right Ones?
If shops have no staffing strategy or formalized hiring process in place, clearly, they need to make a change. While shop owners may not be able to control things such as recalls, interest rates or industry evolution and trends, they can control who they hire.
Passion Powers Performance: Does Your Team Have It?
Former Apple CEO, Steve Jobs, said, “People with passion can change the world.” A bold statement for sure, but perhaps you’re not looking to change the world. Perhaps you’re just looking to create a more successful automotive repair business. Then, does passion really matter? In short, yes – and quite a bit at that.
Four Creative Ways To Improve Employee Morale
Experts say there is a direct relationship between keeping employees happy and getting the best out of them, but improving morale in the shop is a deceptively simple goal. Sometimes, in order to raise morale in the shop, you have to get creative. Here are four areas where business owners can lift employee spirits and create a happier, more productive workforce.
How Do You Motivate Your Employees?
There’s an old management saying about the carrot or the stick. Carrots incent behavior, and sticks intimidate behavior. Over time, both styles have been tested. My opinion is that long term, the stick becomes ineffective and can lead to burnout and even the loss of good employees.
Four Creative Ways To Improve Employee Morale
Experts say there is a direct relationship between keeping employees happy and getting the best out of them, but improving morale in the shop is a deceptively simple goal. Sometimes, in order to raise morale in the shop, you have to get creative. Here are four areas where business owners can lift employee spirits and create a happier, more productive workforce.
Passion Powers Performance: Does Your Team Have It?
Do your business team members have a passion for their work? More importantly, do you? Consultants who study high-performance organizations and high achievers (conspicuously raising my hand) will tell you that passion and success go hand-in-hand.
Community Automotive Repair: Success Through Specialization And Creating An Inviting Environment For Customers And Employees
Having been repairing European makes and models in Grand Rapids, MI, since 1975, Community Automotive Repair owner Dick Zaagman has learned how to navigate the automotive repair field, both in terms of customer service and employee retention. According to Zaagman, the best practices that work in one facet of shop management often translate to another.
Guidelines For Employee Raises
Before you start giving raises to your auto shop employees based on tenure alone, consider this: outside of raises that are based on an increase in the cost of living, all raises should be commensurate to the productivity of the employee.