The Expectations Of Generation Y: What To Know When Hiring New Employees
Companies can’t continue to recruit, retain and manage their workforce with the mindset that was commonplace 20 years ago, and that includes your shop. Millennials grew up with advanced technology, mobile technology, real-time data and social networking, so that’s what they know and therefore expect to see from their employer. Here’s an overview of some of those expectations.
The Dos And Don’ts Of Employee Discipline
You have an under-performing or problem employee who doesn’t seem to “get it.” You’ve told him over and over again but he keeps doing what you told him not to do and you don’t understand what the problem is and why he can’t just do his job right in the first place. Does this scenario sound familiar?
Casey’s Independent Automotive Repair Shares Vision With Employees
The mark of a long-lasting business isn’t just profitability during times of economic prosperity, but also adjusting when things take a turn for the worse. Vancouver, WA, Shop Owner Casey McGowan has seen hard times — and taken the steps necessary to ensure his business not only stayed afloat but flourished as well.
Managers Set The Tone For Employee Morale
Morale as defined in Merriam-Webster is the mental and emotional condition (as of enthusiasm, confidence or loyalty) of an individual or group with regard to the function or task at hand. As independent repair shop owners, we all strive to have a successful, profitable business that secures a great lifestyle for us and our family.
Summer Performance Incentives Drive Up Sales And Profits
For most of you, summertime is when you can skyrocket productivity. So rather than telling your techs that you’ll provide them with a bonus if they reach certain productivity goals, give them the bonus up front, with the understanding that it is theirs to lose.
Accountability Raises The Performance Bar And Helps Achieve Goals And Objectives
Accountability is a big word. We see examples every day around us where we can safely surmise that “that person” is not being held accountable for their actions. We are surrounded by people every day – customers, employees, family members and even strangers in the stores and restaurants we frequent – doing or saying something that causes pause.
Is Your Year-End Bonus Program Hurting Your Business?
Bonuses are intended to be nice gesture. So why do so many people argue about a well-intentioned gift?
Your Bonus Program May Be Hurting Your Business
As you look ahead to 2021, consider creating a bonus plan that rewards the metrics you value in your shop.
Six Factors For Successful Sales Training
There is no doubt that a well designed and effectively executed sales and customer service training program can dramatically improve your auto service business. Improved customer relations and retention, increased employee productivity, less discounting and more profitable sales are just a few key benefits of a successful training program.
Dealing With A Prima Donna
If you’ve been a shop owner for any length of time, you’ve more than likely been exposed to, or employed by, a prima donna. According to the dictionary definition, a prima donna is “a very temperamental person with an inflated view of their own talent or importance.” If that sounds like someone who works at your shop, this may very well be the perfect article for you.
