Improve Auto Repair Employee Performance By Setting, Tracking Goals
Improving employee performance is a critical issue that most shop owners struggle with on a daily basis. I’ve discovered that building and maintaining a strong team of high performers is an ongoing process that requires a range of strategies, from providing the proper training to offering opportunities for growth.
Herman Trend Alert: Engaged Employees Increase Bottom Line Performance
Gallup psychologist James Harter, a researcher in Omaha, NE, examined 10 companies’ employee satisfaction surveys, employee retention rates, customer loyalty and financial performance. He found a direct relationship between employee satisfaction and overall company performance.
Maximize Employee Advancement Opportunities
Broadening your employee classifications creates an opportunity for self-motivation, recognition and growth.
Beat Your Competition By Improving Performance Reviews
Shops with a solid formal review process continuously improve and look for ways to be the best shop in town.
DRIVE Salutes JAR Performance, McPherson, KS
The June DRIVE Spotlight shop has worked hard to build a shop full of honest mechanics who do trustworthy work.
Auto Pros Race Into Street & Strip Performance, Louisville, KY
Auto Pros on the Road puts the Babcox Media team on location in shops across the USA. This episode is sponsored by FRAM.
The Importance of Onboarding New Employees
Onboarding gives new employees practical information and confidence as they start out in their new position.
Which Employee At Your Shop Is Most Important?
All employees bring something to the team – but can you identify your most valuable member?
Setting Up New Employees For Success
Nothing can be more damaging to getting a new employee off on the right foot than doing a poor job with onboarding.
When Employees Review The Boss
It can be challenging enough when customers get to review the service they receive from your business, but when the employees get in on the act, it can be a bit too much. Perhaps, however, it can be your ticket to lower turnover, happier customers and more business.
