Executive Interview: Jim Graninger, Vice President, Regional Business Unit, Bosch Diagnostics
Bosch’s Jim Graninger brings to automotive service more than 30 years of experience in the automotive industry, including over 20 years in the aftermarket arena. Before joining Bosch, he was Vice President and General Manager of Rexnord Industries, LLC, and prior to that, served in several vice president level roles with Snap-on, Inc., including their diagnostics business. Jim’s successful career includes international assignments in Germany, Ireland, and the Netherlands as well as international responsibilities for Asia, Australia and Latin America.
Things To Consider Before Opening Your Second Shop, Part I
You have thought about it long and hard and decided it may be time to open a second shop. Here are some things to consider: 97% of all new businesses fail within the first five years. There are two primary reasons that these businesses fail: Under Capitalization and Poor Management.
Herman Trend Alert: Engaged Employees Increase Bottom Line Performance
Gallup psychologist James Harter, a researcher in Omaha, NE, examined 10 companies’ employee satisfaction surveys, employee retention rates, customer loyalty and financial performance. He found a direct relationship between employee satisfaction and overall company performance.
Discrimination in the Workplace: Prevention Starts at the Top
The U.S. Justice Department tells us that lawsuits alleging discrimination in the workplace more than tripled in the 1990s. These stories can be found online, in the newspaper and on the evening news almost daily, and most commonly involve race, gender, disability, religion or age. The uncertainty of today’s business climate, the downturn in the economy, and most importantly, layoffs, increases the likelihood of legal action.
ASE Computer-Based Testing Registration Ends August 16
ASE (Automotive Service Excellence) offers many of its most popular tests in computer-based format at more than 200 secure test center locations. The testing window runs until August 23 and includes evenings and weekends, but available seats are filling up quickly.
Employee Retention is Key to Continued Success
Companies that build and maintain a superior workforce will have a long-term competitive advantage in their marketplaces. Here are some strategies for doing just that.
AMI Accepting Applications for Six Scholarships
The Automotive Management Institute (AMI) is accepting applications for the following six scholarships to be awarded this year: the Emil Stanley Merit Award, the BodyShop Business Magazine Scholarship, the Gale Westerlund/Richard Cossette Memorial Scholarship, the Tom B. Babcox Memorial Scholarship, the Automotive Video Inc. (AVI) Educational Scholarship and the Zurich “High Octane” Scholarship.
Don’t Close the Sale – Open the Relationship
Extensive consumer research has proven that there’s a direct link between positive customer experiences and greater sales results and reveal that when there’s a disconnect between the way businesses go about selling their products and the way consumers want to buy them, sales results suffer.
Bosch Supports BSC Shops with Training, Technical and Product Support
Independent repair shops that participate in the Bosch Service Center (BSC) program have access to an impressive array of technical, training, and marketing support programs that can boost their business and bottom line. Through the BSC program, Bosch helps member shops keep up with the latest technology found in domestic, Asian and European vehicles.
Raybestos Brakes Gets Latest Sweepstakes Prize from Hollywood
The star of the show for this summer’s sweepstakes campaign is a one-of-a-kind Raybestos ’32 Roadster Pickup. The sweepstakes has been developed to help technicians celebrate the racing heritage and reliable performance of Raybestos brand Brakes and Chassis parts.