Shops do a lot to maximize the customer experience, including offering loaner cars or rental cars in many circumstances. How can shop owners feel confident their cars won’t be abused by customers? Laura Tierney, from ShopLoaner.com, talks with ShopOwner editor Doug Kaufman about ways to make the loaner car process less problematic for all involved.
Dealing with warranty return headaches starts with fixing the real failure first.
The auto care industry in the US is a significant part of the economy, generating nearly $480 billion in revenue and employing millions of people. However, the industry also faces a high rate of parts returns, with nearly one in four auto parts being returned. This is a costly and wasteful issue that needs to be addressed.
The perception may be there’s nobody out there to work, but really they just don’t know how to get connected.
Finding great employees is critical, but even more important? Keeping the great ones you already have.
In this SOS podcast episode, Roy Niemi explains that solid hiring can be complicated.
In this podcast episode, Doug Kaufman and Clint Cooper continue their discussion about catalytic converters.
Upcoming AI will make autonomous driving systems even smarter.
Part two of Andrew and Dave’s conversation gets more in depth on the topic of CVTs.
Andrew Markel and Dave Hritsko of Transtar dive into the ins and outs of the CVT in part one of this conversation.
To prepare for the future, what should a shop owner be focusing on short term, medium term, long term?
