Shops do a lot to maximize the customer experience, including offering loaner cars or rental cars in many circumstances. How can shop owners feel confident their cars won’t be abused by customers? Laura Tierney, from ShopLoaner.com, talks with ShopOwner editor Doug Kaufman about ways to make the loaner car process less problematic for all involved.
What if a tech didn’t have to move from the vehicle to get service information? This podcast is sponsored by CYTK.
Here’s an all-too realistic scenario – A technician is elbow deep into a repair when he suddenly needs to access an online repair manual. Because the shop’s computer is in the main office, he stops work, sets down his tools, washes his hands, walks to the office, starts to look for the TSB he needs but realizes he doesn’t remember the trim level on the vehicle. He finally inputs all the right information, hits PRINT – and is met with a flashing NO PAPER message.
In this podcast, you’ll learn about 20 Groups and how an AAPEX 2022 seminar might enlighten you.
Doug Kaufman and Mike Pressendo discuss TechForce Foundation’s Pipeline to Placement for technicians.
Doug Kaufman and David Rogers discuss why the old ways may be the wrong ways to reach business success.
Doug Kaufman speaks with Duane “Doc” Watson, technical trainer at Bosch, about today’s training opportunities.
Brakes for Breasts has raised more than $1.5 million to support Cleveland Clinic’s Breast Cancer Vaccine research.
Planning and preparation help – faith in our automotive partners is absolutely critical.
Bill Babcox and John Lussier discuss supply chain challenges, the value of OE heritage, international business and more.
Holly Weller tells her side of the success story that is Auto Fix in Henning, MN. This podcast is sponsored by AAPEX.
