Shops do a lot to maximize the customer experience, including offering loaner cars or rental cars in many circumstances. How can shop owners feel confident their cars won’t be abused by customers? Laura Tierney, from ShopLoaner.com, talks with ShopOwner editor Doug Kaufman about ways to make the loaner car process less problematic for all involved.
Address safety and training challenges before they’re a problem to prepare for an influx of electric vehicles.
For years, many automotive professionals feared the growing presence of electric vehicles because of the possibility that they meant fewer service opportunities. Since it's now becoming clear that EVs will still require much of the traditional maintenance and repair found in conventional vehicles, shops are embracing the technology.
Follow along as Doug Kaufman and Philip Austin discuss real-world questions shop owners ask.
Learn about the different resources available to educate service advisors on sensors and ignition components.
Watch Philip Austin from NGK/NTK and Doug Kaufman discuss management and technical challenges within the industry.
Members of the Automotive Sales Council talk about the “Check the Part” campaign.
Pros in this business know that mentoring and coaching rookies and vets isn’t easy, but it’s why we play the game.
Learn why a DVI is the best way to inspect every car and what you can do with the information once you’ve captured it.
Creative voice AI options in the aftermarket take technology innovations way beyond science fiction.
How do you get students excited about working in this industry? Show them the best of what they’ll be working on.
