Shops do a lot to maximize the customer experience, including offering loaner cars or rental cars in many circumstances. How can shop owners feel confident their cars won’t be abused by customers? Laura Tierney, from ShopLoaner.com, talks with ShopOwner editor Doug Kaufman about ways to make the loaner car process less problematic for all involved.
Shops often worry about the cost of managing their rental or loaner fleet. There are solutions to simplify the process.