The pandemic hasn’t hit the need for customer service. This episode is presented by ShopLoaner.com.
Shops often worry about the cost of managing their rental or loaner fleet. There are solutions to simplify the process.
While courtesy shuttles once served as a solution, today they no longer offer the same “wow factor” for customers as they once did. Instead, savvy shop owners are beginning to follow the example of luxury car dealerships – offering customers a loaner car to use while their own vehicle is in the shop, especially in the case of overnight repairs.