J & A Transmission Auto Service in Morris, IL, has been open for over three decades and since its founding, this family-owned NAPA AutoCare center has a deserved reputation for caring about its customers and the quality of work they produce.
ASE Master Certified Technicians John and Aaron McNabb are the dynamic brother duo and owners of J & A, and understand that their “can do” attitude truly sets them apart from their competitors. Family matters. John’s wife, Alana, has been an integral part of keeping the business organized on all fronts. With Alana’s help and a trusted team of 13, this McNabb family can tackle anything together.
Alana loves that they own their own shop, she says “we are in control of our future.” They get to make decisions together and choose the best plan for their future. One decision that has positively impacted them is becoming DRIVE clients. She says, “DRIVE keeps us up to date on the latest innovations and technology to help our shop and alleviate our stress levels.” The new ideas they gain help them continually improve their business.
The shop is nestled a mile away from the small town of Morris. With just a little over 14,000 residents, Alana calls their quaint community the “Hallmark Channel” town. She says all of the residents know one another and are always there for each other. When she’s not working, Alana and her family love doing anything in the outdoors. Whether that’s hiking, biking, or traveling in general. They also make time to do martial arts together every week as a family.
“Before becoming a DRIVE client, we were running around on MACH6 with our hair on fire,” Alana says. “It was hectic and no matter what we did it felt like we were never actually making any money.” This, she says, is a much different scene to how J & A functions today. Now, they have total control over not only their finances, but the shop as a whole. They have the power to do what they want with their free time, like spend quality time with their family or take vacations without worrying about the shop. Alana notes, “We don’t worry too much anymore, but as a shop owner, you’re ALWAYS aware.”
One way the shop continues to find new customers is through radio advertising. Alana creates the 30 second clips for the commercials herself. She likes to get witty with them and makes sure they all contain clever rhymes. They are so well-liked that customers will approach her when she’s out and about to pass on their ideas they want incorporated.
When asked about J & A’s best marketing tactic, Alana says, “You can’t beat word of mouth! When you are known for your excellent service, previous customers will recommend you to the people in their lives, and that continues to expand your clientele.”
Another way the McNabb family gets through the rough patches is by talking to other shop owners. The communities and friends that come with being a business owner have a wealth of knowledge at their disposal. Most likely, they have been through the same or similar situation you are experiencing.
“I love the fellowship and like mindedness that’s built between shop owners,” Alana says. “Business owners know what you are going through, the specific struggles you face, and you don’t feel alone. Talking with other shop owners always makes my day brighter.”
In addition to J & A Transmission, the Brothers McNabb have opened another shop, Morris Tire & Alignment. Regardless of market segment, their slogan continues to be “Working Together to Serve You Better.” They strive to give their customers the best quality service possible, which is why they are known for their wonderful customer service by their community. When people have car troubles, the residents of Morris know that they can count on the McNabb Family for any of their automotive needs.
For more information, visit DriveShops.com