customer service Archives -
Parts and Artificial Intelligence

While a catalog will tell you what will fit, it won’t tell you if the part has issues or if a better part is available.

Last-Mile Delivery Tires Set to Outpace Long-Haul Tire Volumes

Thanks to online purchasing, shops can still grow their commercial business and increase profits in delivery tire sales.

Virginia Shop Profile – Fallon Automotive

Strong relationships have made the past two decades in business successful with community, suppliers and employees.

Is Repair Work Still Just Nuts and Bolts?

What do customers think about the services you offer? How can you keep them happy – can you still do the work they need?

Get Going With GM Start/Stop Technology

It is essential to understand what is different on these vehicles and how it might change your diagnostic approach.

Collision Tools Can Make Service Jobs Easier

With the right tools, techs can tackle those jobs that are close to the line between collision and general repair.

The Importance Of Inspection Intervals

The message is clear: if you fail to inspect an item on the schedule, you could miss out on maintenance opportunities.

Build Confidence Between Clients and Techs

Greater trust means more customers will be open to coming back and the relationships become a little more personal.

Should You Resurface Or Replace Brake Rotors?

With any rotor problems, unless it makes economic sense to resurface, just replace them.

Bartec Releases TPMS-Tool Software Update

This release enables diagnostic functionality for Tesla models and adds the new Rite-Sensor Blue sensor.

Akebono Releases Euro and Performance Disc Brake Pad Kits

Manufacturer says the ultra-premium kits increase coverage by more than 640,000 vehicles.

Don’t Be Quint – Embrace ADAS And Modern Technology

We must allow new tooling and technology to help us be more adaptive to servicing modern vehicles.