AVI Training Conference Returns To AAPEX -

AVI Training Conference Returns To AAPEX

The AVI Training Conference will again take place alongside the Automotive Aftermarket Products Expo (AAPEX), giving attendees the opportunity to participate in two industry events while in Las Vegas. The AVI Conference is slated for Monday, Nov. 4 and Tuesday, Nov. 5, while AAPEX is set for Nov. 5 through Thursday, Nov. 7. Both events will take place at the Sands Expo Center.

The AVI Training Conference will again take place alongside the Automotive Aftermarket Products Expo (AAPEX), giving attendees the opportunity to participate in two industry events while in Las Vegas. The AVI Conference is slated for Monday, Nov. 4 and Tuesday, Nov. 5, while AAPEX is set for Nov. 5 through Thursday, Nov. 7. Both events will take place at the Sands Expo Center.

AVI’s Conference will feature more than 20 high-end technical classes and management classes to help technicians, service advisors and shop owners be more efficient. Technical topics include: advanced driveability, diagnostic approaches, Bosch technologies, emissions control, schematics and more. Management classes will be geared toward shop owners and will focus on marketing, customer service, selling and shop efficiency. All classes are designed to give attendees a competitive edge both technically and managerially. For more information, or a full list of classes and instructors, visit the AVI Conference website at www.aviconference.com or contact AVI directly at 800-718-7246.

The conference also will include two hospitality events for networking among attendees, instructors and exhibitors.

The AVI Training Conference is held in partnership with AAPEX and attendees must be registered for the AAPEX badge before they can register for the AVI Conference.
To register for both conferences, or add the AVI Conference registration to an AAPEX registration, visit www.aviconference.com/register.

AAPEX represents the $477 billion global motor vehicle aftermarket and is jointly sponsored by the Automotive Aftermarket Industry Association (AAIA) and the Automotive Aftermarket Suppliers Association (AASA). For more information, visit www.aapexshow.com or e-mail: [email protected].

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The True Cost Of Comebacks

Comebacks are a hot topic today. You need to track all comebacks, determine the reason (tech error, part error, training issue, other) and then calculate the true cost of the comeback.

By Joe Marconi of Elite
Comebacks are a hot topic today. You need to track
all comebacks, determine the reason (tech error, part error, training issue,
other) and then calculate the true cost of the comeback.
Here are a few things to consider:
• The loss of time when performing the comeback; time that the tech can use to
perform other work and generate profit;
• The misc costs, such as overhead costs, supplies, cleaners, etc.;
• Towing costs, rental, etc.;
• Cost to morale;
• Reputation damage; and
• Reduction to your profit margin.
For every part issue, you need to
inform your supplier. Sit down with suppliers on a regular basis. Don’t return defective
parts until you have listed the parts, and maintain a report. Document
everything.
Part issues are increasing. Every shop
owner I speak to is frustrated over this.
Remember, comebacks kill your bottom
line. The more comebacks you have, the more they’re killing your profits.
This article was contributed by Joe Marconi.
Joe is one of the 1-on-1 business coaches who helps shop owners through
the Elite Coaching Program, and is the
co-founder of autoshopowner.com.

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