Doug Kaufman, Author at Shop Owner Magazine - Page 20 of 26
You Have A Story To Tell – We Want To Hear It

If you’re facing it, someone else will likely relate & learn from your efforts – or have suggestions that may help you.

Podcast: Digital Data Will Define The Automotive Industry

Right To Repair can be a confusing topic for both shop owners and consumers, but data access will continue to be important.

Video: Digital Inspections – The Key to Communicating

DVIs provide your customers with full transparency to repairs needed. This video is sponsored by BOLT ON TECHNOLOGY.

Shop Profile: Al’s Certified Auto Repair, Augusta, ME

When adversity has tried to interfere from time to time, it has given way to great opportunities, says owner Al Sutherland.

Your Customers’ Cars Have Secrets You Need

Knowing as much about a vehicle as possible helps you offer professional experiences for your customers.

What Does The Road Sound Like To You?

What songs get your motor humming when you head out on the highway? Everyone’s playlist is unique.

VIDEO: Recording VINs – Never Get Them Wrong Again

The VIN can help tell you almost everything you need to know about a car’s history. That is, if you get the numbers right.

Massachusetts Repair Shop Grows During Pandemic

RG Automotive is located in Halifax, Massachusetts.

VIDEO: Appointment Scheduling – Get The Info Up Front

Get as much detail up front BEFORE the customer arrives. This video is presented by BOLT ON TECHNOLOGY.

Podcast: Three Industry Bright Spots You May Be Ignoring

The automotive aftermarket has experienced unprecedented disruption over the past year – but now has unbridled optimism.

If You’re Smart, You’ll Keep Learning

A lot of the time, you need someone else to point out where you could stand to change.

When Succession Planning Succeeds

91 years after its founding, the fourth generation of Myers ownership has taken the helm at Gladwin, MI’s Myers For Tires.