Advisors Need Product Knowledge, Too (ASE C1 Test Prep Video)

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Advisors Need Product Knowledge, Too (ASE C1 Test Prep Video)

Do you know your vehicle parts? This video is presented by The Group Training Academy.

Scott Shriber
By Scott Shriber
Scott Shriber is a veteran of the automotive industry with four decades of experience. His 27 years with Ford Motor Co. (Dearborn, Mich.) included senior management work in the areas of customer service, field technical training, dealer profitability, fixed operations and warranty, as well as national marketing and sales experience. He has a deep understanding of both direct and indirect parts sales channels, as well as distribution through the aftermarket. During two joint venture start-ups, he gained extensive collision, IT and medium-duty truck experience. Scott joined Babcox in 2008 as publisher of BodyShop Business. In 2010, Scott was also named publisher of Counterman magazine and AMN. He remains a devoted car enthusiast and continual student of the automotive industry.
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Welcome back to our ASE C1 test preparation. This the final video in our series and we will outline the areas you will need to study for this section. This section of your exam actually covers 36% of the test. There will be 18 questions on product knowledge. Please refer to our earlier discussions on Service intervals and warranties as ASE considers this part of product knowledge.

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The first area of focus should be the engine systems. These should include the ability to identify major components and their locations. Remember, the locations can vary by model. You should also be able to identify the basic function of these components and any related items that they may work in conjunction with or rely on.

The next area of study should be focused on drive train systems. This should include computer controls, Manual transmissions and transaxles, Automatic transmissions and transaxles and all drive train components. Just like engine components, you should be able to identify major components and their locations. Remember, the locations can vary by model. You should also be able to identify the basic function of these components and any related items that they may work in conjunction with or rely on.

Next, Chassis systems including Frames, brakes, ABS, Traction control Suspension, steering, wheels, and tires. Like the other categories, you should also know major components and their locations. You should also be able to identify the basic function of these components and any related items that they may work in conjunction with or rely on.

The last area of focus in Body systems. These will include Glass, HVAC, electrical Accessories, and any passive restraints. Just like the above, be ready to discuss their locations and interdependence on other systems.

Well that wraps up or topic for today. Remember, we have covered a lot of ground in this series on ASE C1 test prep. Be sure to review previous subjects carefully on customer communication and service drive write-up items. Another great study asset is available to you by visiting The Group Training academy at:www.TheGroupTrainingAcademy.com. Thanks for being with us and best of luck on your ASE C1 test preparation and test taking.

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