Customer Loyalty To Vehicle Brands Spells Ongoing Maintenance Opportunities -

Customer Loyalty To Vehicle Brands Spells Ongoing Maintenance Opportunities

Vehicle owners' allegiance to brands should give us all something to cheer about. This is especially true for those of you who service import vehicles. Nine import nameplates - Infiniti, Land Rover, Lexus, Mazda, Mitsubishi, Nissan, Porsche, Subaru and Volvo - are among the 13 brands that experienced 10-year highs in loyalty rates in Q1 2015, according to new research from IHS Automotive.

Mary DellaValle
Mary DellaValle

Vehicle owners’ allegiance to brands should give us all something to cheer about. This is especially true for those of you who service import vehicles.

Nine import nameplates — Infiniti, Land Rover, Lexus, Mazda, Mitsubishi, Nissan, Porsche, Subaru and Volvo — are among the 13 brands that experienced 10-year highs in loyalty rates in Q1 2015, according to new research from IHS Automotive (www.ihs.com). Underscoring that data is that fact that brand loyalty, in general, registered at 52.8% during the first quarter of 2015, says IHS.

Why such strong customer loyalty to vehicle brands? “The increased number of different models within brands makes it easier for households that may need a different type of vehicle to maintain their loyalty,” said Tom Libby, manager of automotive loyalty and industry analysis at IHS Automotive. “In addition, the increased popularity of leasing since the downturn has helped significantly as lessees are consistently more brand-loyal compared to retail owners.”

Plus, the number of models available in the U.S. market increased by 33 (12%) from 2005 to 2015, driven by major expansions of several luxury brands. Customers returning to market now have a greater number of choices at the brand from which they purchased their previous vehicle, increasing the probability that they will remain brand loyal.

This robust brand allegiance, coupled with unperformed maintenance that leaves dollars on the table, provides you with the opportunity to capitalize on the vehicle maintenance profit potential among your customer base. And, you can extend the life of your customers’ vehicles in the process, further contributing to their brand loyalty.

So what are you waiting for? Start promoting the value of preventive maintenance on the vehicles that your customers want to keep.

You May Also Like

Advance Foundation Gives $1.75M to Aid Military Veterans

More than 100 supplier partners of Advance Auto Parts contributed to the funding for the donation.

The Advance Auto Parts Foundation (AAPF) donated $1.75 million to several nonprofit organizations dedicated to supporting veterans across the United States. This funding, contributed by more than 100 supplier partners of Advance Auto Parts, will aid in employment support for female veterans, provide custom homes for injured veterans and offer frontline support to veterans at risk for suicide.

Auto Care Association Testifies Against Idaho Bill SB 1233

The Human Resources Committee heard testimony from individuals both supporting and opposing the bill.

AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

ASE Practice Tests Available Online

You can get a good idea of what to expect by adding the official ASE practice tests to your study plans.

BendPak Founder Don Henthorn Passes Away

Grew company from small machine shop to global leader in car lifts and garage equipment

Other Posts

AACF Celebrates 65 Years Serving the Aftermarket

AACF will be announcing more details about this commemorative fundraiser April 1st.

Federated Upgrades Car Care Center Program

The program features new signage, marketing support and shop operations assistance.

DOJ, FTC Support MEMA Aftermarket Suppliers’ Petition

The petition expands consumer access to vehicle operational, diagnostic and telematics data.

Auto Care Association Launches REPAIR Act Videos

New resource emphasizes the need for federal REPAIR Act legislation.