VIDEO: Calming Customer Fears
Paying for vehicle repairs isn’t how most drivers prefer to spend their paycheck, which can make selling service a challenge. Mary DellaValle presents three easy steps you can take to make customers feel good about their purchase. Sponsored by MAHLE.
VIDEO: Bringing In More First Time Callers
New customers are key for growing your business. That’s why it’s so important to capitalize on your opportunities when a first-time caller dials your shop. Here are three tips from Adam Redling for bringing in more first-time callers. Sponsored by Auto Value and Bumper to Bumper.
Believe You Are A Market Leader … At Your Own Peril
These days, it’s imperative that you be paranoid. Not in a debilitating sense of course, but always looking over your shoulder. Always serving your customers in the way they want to be served. Always doing better.
Customer Feedback: Creating Value
Good or bad, you should be ‘all ears’ with customer feedback to gain valuable insights into your business.
Standing Apart From The Competition
In the tire and service industry, we all need to accept the fact that we’re going to have competition. With competition comes choice. Customers have many alternatives and when lured away by a competitor, we may not get their business back very easily.
Why Establishing A Vehicle Diagnostic Checklist Is The Easiest Way To Boost Profits
Whether a vehicle finds its way into your shop for worn rotors or a broken timing belt, you have an obligation to the customer to ensure his/her car is in good working order by the time it rolls out of the bay.
Customer Service 101: A Look Beyond The Numbers
The unspoken mantra of every business is something akin to, “See opportunity, profit off of opportunity.” But succeeding as an independent repair shop is more complicated than that. You have to earn your customers’ trust through transparency and a focus on individual needs if you want to become a staple within a community.
Creating Winning Customer Service
Building and sustaining a true world-class customer service organization starts with leadership. That means owners and managers must be actively involved in the customer service effort, lead by example and continuously demonstrate high customer service standards and proper behaviors.
Winning Customer Service
Building and sustaining a true world-class customer service organization starts with leadership. That means owners and managers must be actively involved in the customer service effort, lead by example and continuously demonstrate high customer service standards and proper behaviors.
The Total Service Experience: Make It Exceptional From Start To Finish
Our mission at Repair One is “to provide quality and dependable auto repair and service with complete integrity and to build long-term relationships based on honesty, service and respect.” In order to accomplish our mission, many steps and procedures must be in place and consistently followed.
5 Easy Ways To Drive Up Your Sales
If the customer doesn’t feel comfortable with you, it will be a challenge to sell repairs and services. You should always sell yourself first. After the customer is sold on you, you then need to sell them on the technician who is working on their vehicle.
Safari Ltd. Brings Environmental Responsibility To Automotive Repair
In an industry that is not often thought of as environmentally friendly, the owners of Safari Ltd. lead by example. During the past 10 years, Hugh and Kelly Phillips have endeavored to create an environmentally responsible and sustainable automotive repair shop in Grand Junction, CO.
