DRIVE Names Pearl City Auto Works January Shop Of The Month
Erin Rodriguez is proudest of her six-person strong team, which boasts more than 100 combined years in the industry.
Delivering A World-Class Customer Experience
Putting all of these elements together – consistently – can make the difference between a one-time customer and a customer for life.
The Key To Establishing An Excellent Reputation In Your Market
Establishing dynamic relationships with your customers as an extension of your brand is known as “Relationship Marketing.”
What A Customer-Focused Culture Really Means
When you’re truly customer-focused, you do whatever you can do to help a customer in need, whenever that might be.
More Privacy Please: Securing Your Customers’ Data
Data privacy laws are coming down the legal pipeline, and you need to be certain that your shop is ready to adhere to stricter guidelines when it comes to your customers’ personal information.
Service Reminders Can Build Trust And Increase Repeat Business For Your Shop
Most people will consider it a blessing if they receive a reminder from you that it’s time to get their brakes checked, that they need to get that oil change or that it’s time for their 30,000-mile checkup.
Christian Brothers Automotive Offers Real-Time Text-Message Repair Updates
Through a text-messaging tool for the repair industry that sends automated updates on a car’s repair status – including photos, repair recommendations and estimated completion time – Christian Brothers’ partnership with autotext.me offers a unique digital vehicle inspection.
Would You Want To Wait At Your Shop?
“There was no waiting room,” my husband recently complained to me. He had just spent his morning off waiting at a local repair facility as his car got an oil change and had its 90,000-mile routine maintenance performed, says Kristen Criswell, editor of Shop Owner magazine.
Revolutionize Your Repair Shop With Texting Technology
Text messages outnumber phone calls five to one. An amazing 98% of text messages are opened. Take a guess at how many text messages are read within the first three minutes of being received … 90%!
Customers For Life: The Little Extras That Make The Difference
I know you will agree with this statement: There is no greater feeling of satisfaction than having a customer choose your shop to service their vehicles. What’s even more satisfying is a customer who has been with you for multiple decades.
How To Handle Angry Customers: Using Emotion To Your Advantage
Auto repair shops and parts stores face a unique challenge: The majority of their customers are uncomfortable in the world of vehicle maintenance and repair. They’re intimidated. And on top of that, they’re fearful of the potential cost of fixing their car or purchasing a critical maintenance part – so emotions are running high from the get-go.
The Most Important Element In Gaining Customer Loyalty For Your Business
Understandably, people prefer to be treated like human beings. Sadly, most auto service businesses fail at this critical “emotion” component. With no process in place, they default to treating customers like just another job, another ticket, another vehicle in their daily car count.
