Can Customer Dash Cams Get Your Shop In Hot Water?
Are customers watching their vehicles being repaired? If so, are you comfortable with what they’re seeing?
Use This Everyday Technology To Fight Identity Fraud
Mobile and ID scan technologies, now widely used in online banking, could help dealers during online transactions.
Adaptive Cruise Control in ADAS: Potential Problems
With ADAS features becoming standard equipment on new vehicles, techs might need to explain their usage to customers.
Automotive Repair Professionals: How to Handle Our Image Problem
If you search the term “mechanic” you get an interesting idea on how different cultures value repair professionals.
DRIVE Salutes Chris Holstrom Concepts, Puyallup, WA
May DRIVE Spotlight Shop builds and maintains custom and classic hot rods.
Solve Customers’ Engine Issues The First Time (Video)
Time is money – use the best parts for the repair the first time. This video is presented by The Group Training Academy.
Smith’s Service Center Brings Full Service To Customers
Smith’s Service Center recognizes the importance of relationships to its suppliers and its customers.
Saying ‘Thanks’ To Your Customers
Customer appreciation comes in many forms, but it’s sweet when you get it right.
Tech Tip: Why Won’t My Audi Warm Up?
Code B10D004 will indicate a coolant circulation pump failure.
Help! My TPMS Light Is On!
Here are a few commonly overlooked issues that could be triggering a warning light and worrying your customers.
Don’t Underestimate Service Advisors’ Impact On Shop Success
Failure to understand your service advisor’s role as “front man,” will create chaos in your shop.
Viewpoint: Do Your Customers’ Cars Threaten Your Safety?
‘Carbage’ is a real thing and brings potential hazards to your employees and your shop equipment.
