When you've been a shop owner as long as Greg Skolnik has - since December 1979, to be exact - you've learned a thing or two about running a successful automotive repair business: Like ways to retain top-notch employees and how to build relationships with customers that keep them coming...
When you've been in business as long as Mitch Smith, you develop some surefire ways to ensure top-quality service and repairs that result in satisfied customers and repeat business. Which leads to one of Smith's rules of business, or "Mitch-isms" as he calls them: Do to/speak to/service your clients better...
Shop owner Bob Howlett caught the car bug early as he pumped gas and started turning wrenches while finishing high school. That early passion blossomed when Howlett moved from the service station and started at The Swedish Solution, where his apprenticeship began in earnest in 1985. The previous owner retired...
When a customer visits Exclusive Auto, located in Yucaipa, CA, the staff's goal is to greet that person immediately, and then to always exceed their expectations. It's that kind of customer service ethic that has helped make the shop what it is today.
When residents and business owners in the Souris River Valley were told last May that a flood was imminent in the coming weeks as a result of heavy rains and snow runoff, the owners of Harley's Automotive Center in Minot, ND, sprang into action.
Walking into the serene, peaceful waiting room at Frank's Mercedes Service in Henderson, NV, one would think that it's a laid-back business. But, that couldn't be farther from the truth.
When Joe Marconi finished high school, he did what most recent graduates do: He enrolled in college on the advice of his guidance counselor. But he quickly found out that route to higher education wasn't for him.
From the outside looking in, one would never guess that Servando Orozco, owner of two successful Orozco's Auto Service shops in Long Beach, CA, had any regrets about starting his business. After all, starting out as a technician, he realized his dream of opening his first shop in January 2000....
Jim O'Neill and his Chino, CA-based repair facility, Chino Autotech, have earned enough accreditation to make a cardiologist blush. The shop is an Auto Club of SoCal Approved Auto Repair Facility and an Auto Value Certified Service Center. O'Neill sits on the NASTF Service Information/Communications Committees; he is an ASE...
According to Autoscope President Nerces Mavelian, "Superstar Technicians" are "built, not born." It all starts with what can't be avoided and what is usually a lengthy and arduous task: finding the right candidate in the first place.
