Chino Autotech Prides Itself In Customer Care And Expert Repairs
Jim O’Neill and his Chino, CA-based repair facility, Chino Autotech, have earned enough accreditation to make a cardiologist blush. The shop is an Auto Club of SoCal Approved Auto Repair Facility and an Auto Value Certified Service Center. O’Neill sits on the NASTF Service Information/Communications Committees; he is an ASE CMAT-L1, Calif. Smog Check Technician and an AMI AAM Accredited Automotive Manager. Jim also completed Northwood University’s Leadership 2.0 course in 2009.
Autoscope Perfects The Art Of Automotive Repair: Training, Customer Service Are Key Elements To Shop’s Success
According to Autoscope President Nerces Mavelian, “Superstar Technicians” are “built, not born.” It all starts with what can’t be avoided and what is usually a lengthy and arduous task: finding the right candidate in the first place.
Honesty, Integrity Help Fuel Business For New Hampshire Shop
For Bill Gurney, owner of Gurney’s Automotive Repair, success can be attributed to one philosophy: Treat people how you want to be treated. It’s on the principles of honesty and integrity that he opened his first shop in 1985 with his wife, Charlotte, in Nashua, NH.
Staying Current Keeps California Shop Successful And Makes Great First Impressions With Customers
Training and technology updates help preserve West Escondido Automotive & Transmission’s status as a premier repair facility.
World Wide Automotive’s Formula For Success: A Daily Commitment To Customers, The Community And The Environment
Combining Owner Don Seader’s expertise in the automotive trades and his wife Melinda’s experience in marketing and environmental management, WWAS has gone on to be recognized as both an automotive service and an environmental business leader in Indiana.
Integrity, Family Atmosphere: Formula for Success at Marshall Motors
As a shop owner, hiring a new technician can be daunting task: finding the right recruiting avenues, narrowing down the applicants and, then, hopefully, making the right choice. But for Thom and January Marshall, siblings and co-owners of Marshall Motors in Dallas, the process takes a unique turn to ensure the right person is hired for the job.
Green Initiatives, Quality Service Keep Customers Coming Back to Swedish Automotive
What started as a hobby for Swedish Automotive Co-owner Dave Winters has turned into a successful automotive repair business that keeps raising the bar in terms of customer service and quality repairs. Today, the Seattle shop caters to owners of Volvo, SAAB, Subaru and Mini Cooper vehicles in a new facility specifically designed not only with the repair process in mind, but to be environmentally friendly as well.
Integrity is Key to Success at Theo’s Automotive
Reputation is everything at Theo’s Automotive in Peachtree City, GA, and even the rare negative review can’t slow business down a bit for Owner Theo Kazadzis. In fact, Kazadzis says his response to a recent negative review amidst several positives at Repairpal.com actually brought in new business and won over a new customer, most likely for many years to come.
Stephens Automotive Earns Rave Reviews with Customer-Centric Focus
In tough economic times, retail customers can neglect vehicle maintenance, severely impacting the bottom line of some independent service centers. But Stephens Automotive owner Joe Stephens, who says his fleet business started because he was, “in the right place at the right time,” has seen his Palatine, IL-based business continue to thrive as it’s evolved from a single-nameplate shop when he first opened his doors 16-plus years ago to a profitable shop that services a wide range of makes as well as a full fleet of service vans.
New Hampshire Shop Repairs Vehicles to Precision: Dick Horan’s Precision Imports Fixes Vehicles Other Shops Can’t
Precision Imports in Manchester, NH, is a clean, modern vehicle repair facility with nine bays, and housing the latest in scan tool technology to fix a variety of import vehicles for a wide customer base. But when owner Dick Horan opened the doors 31 years ago, the shop could hardly be described as state-of-the-art.
Volz Bros. Auto Service – Brand-Building Efforts Pay Dividends in Customer Loyalty
There’s no place like home, and for John Volz, home in this reference is the Volz Bros. Auto Service shop that he started 28 years ago. After 20 years of working 50-60 hours a week building his business, Volz sold the Grass Valley, CA, repair shop in 2001 to shop foreman Bill Greenman to retire to the Oregon coast where he spent seven years. Then, moved back to Northern California in 2008 to work in the auto parts business.
Personalized, Precision Service: Formula H Motorworks’ Business Ethic Engages Customers for Life
“If we weren’t working on Hondas, we probably wouldn’t be in the auto repair business,” affirms Jeff Baker, co-owner of Formula H Motorworks in Middletown, NY. In referencing both his and co-owner brother Brian’s love of all things Honda, Jeff also reinforces the duo’s specialization in and commitment to the Honda/Acura brands.