Carmelo Rios was still relatively new to Lincoln Square Service in Chicago, IL, when the previous owner decided to retire and offered Rios the opportunity of his lifetime. "I came in as a manager, and five weeks later I became a partner," says Rios.
In today's technology-saturated marketplace, consumers are bombarded with e-mails, robo-calls, text messages, twitter updates and more virtual junk mail every day. But unless Grandma's getting out the good stationery, an honest-to-goodness hand-addressed thank-you note nestled in the daily stack of credit card offers is nearly as rare as a UFO...
When Bob Archer opened the doors to Bob's Wheel Alignment in Charlottesville, VA, almost 30 years ago, he had one technician and one front-office secretary. Today, the shop employs 21 people and has grown to more than 17,000 square feet. What's made Bob's so successful all these years? "Service, service,...
Dennis Walczuk’s Exclusively Bimmers shop in the Charleston, SC, suburb of Mount Pleasant is a far cry from “the dungeon” that was the back office at the independent repair facility’s previous location. While Walczuk admits the old shop’s less-than-ideal setting definitely lost him a customer or two, he knows that...
Running a successful shop with a 44-year heritage doesn't happen by accident. It takes a lot of hard work and doing a lot of the right things. Operating out of its Simi Valley location since 1980, and in Santa Monica 14 years before that, Schneider's Automotive is one exemplary shop.
