Dealing With A Whole New Definition Of Dirty

Dealing With A Whole New Definition Of Dirty

Why is it when you need to remove a center console, jellified soda residue is holding it in place tighter than the screws?

We’ve all worked on cars that are absolutely filthy. Unfortunately, it happens all the time. Not only are they gross, but sometimes they’re just full of stuff! How often have you needed to get into the trunk only to find it jam-packed with everything from wet gym clothes (P.U.) to a year’s worth of plastic grocery bags? Or, how often have you put the sun visor down on a test drive, only to have seven months’ worth of mail and receipts dump into your lap?

Then there’s the time a car was towed in, and it appeared the fuel pump may have gone bad. Access to the pump was gained through a panel in the trunk on this particular car, but why did it sit so low in the back? It turns out the owner was an encyclopedia salesman, evidently stocked up for the week. Ugh!

But that’s all child’s play compared to the filthy ones. Banana peels and apple cores seem to be magically attracted to the area directly under the driver’s seat, and they release a really nice pungent funk after a few weeks. And why is it that every time you need to remove a center console, the jellified coffee or soda-pop residue is holding it in place tighter than the screws?

I once had the idea to incorporate fast food with the automotive business. All I would have needed was to buy some containers and a microwave, then look under the back seat of every car that had a child seat. Then I could say to every customer, would you like fries with that? Or maybe a side of Goldfish crackers?

I was forced to scrap that idea when the local health department wouldn’t go for it. That’s when I learned the real reason technicians started wearing latex gloves. It wasn’t to protect our skin from dirt and grease, rather the occasional steering wheel that is so filthy that it’s actually sticky. Yuck!

Here’s a good one for you: the old Cadillac with a chocolate milkshake spilled on the passenger front seat. It was a brutally cold winter, and it was still frozen when I pulled the car in. The owner later confirmed that since it had been so cold, it never melted on their short drive to work, so they weren’t worried about cleaning it up right away.

I’ve never said anything to a customer about the cleanliness of their car, but I sure have formed my own personal opinions! In many cases, you wouldn’t know by the way the person dresses or acts, and I often wondered if they really realize how bad it is in their car? Then, recently, I was amused by the note a customer left on the night-drop envelope. It said, “We apologize in advance for the inside of this car and the filth. Best to leave all windows DOWN while working on it.” At least they were honest about it! Do we have the best careers or what?

I’m sure you have stories of your own. Please share them in the comments section below or send me a note to [email protected].

You May Also Like

Do You Want The Bad News Or The Good?

When it comes to the tech shortage, the news is that we can all do something about it.

Let’s start with the bad news – get right into it, Band-Aid style.

There is likely to be a shortfall of more than 800,000 techs to serve the motoring public over the next five years.

Of course, that not really “news,” at least not of the breaking variety. We’ve been wrestling with numbers like these for decades – the information that fewer students are coming out of school trained to be or at least excited about being part of this industry has been on a lot of minds for a very long time.

Keep On Rockin’ Into The New Year

There’s plenty of room for RockStars if you’re ready to shine. 

Loving That ‘Old Car’ Smell

No matter how old it was, or who it belonged to, every time you got inside an old VW Beetle, it had a unique smell

Being Happy Can Get In The Way of Being Successful

The key to growth isn’t not fake it ‘til you make it – it’s believe it until you become it, according to Bryce Kenny.

Quality Triumphs!

New technologies have changed how we interact with our cars. But replacement parts quality matters more than ever.

Other Posts

Do You Suffer From CED? Good News – It’s Curable

The creep of Customer Experience Decline can take hold if you allow your shop to lose focus.

Shop Owner Coach Adds Randy Anderson To Conroe, TX Team

Coach brings entrepreneurial expertise and a passion for mentoring small business owners.

Bosch Auto Service Franchise Announces First Workshop Franchisee

The franchise programy offers a business model rooted in technology-driven strategy and experience.

Roger’s Tire Service Focuses On Customers And Community

Central Ohio Ag Tire Dealer grows business by serving farm customers from a barn.