Your customers are the lifeblood of your business – what are the things shop owners can do to ensure that they keep coming back?
Vic Tarasik from Shop Owner Coach says the first thing to do is to simply call your customer to thank them for their business and ask them if the service was done right.
Your best customer is your current customer – save time searching for new ones by spending time keeping the old ones. This video is sponsored by the MyPlace4Parts Studio.
As with all ICE vehicles, you need the correct tools, parts and proper service procedures when servicing EVs.
When an EV rolls into your shop’s parking lot, do you feel that familiar lump in your throat? “How will we work on this thing?!”
If you said yes, you’re not alone. According to a recent survey of shop owners, less than a third of shops work on EVs, due to concerns about battery packs, inverters or other daunting technology. The good news is, though, tomorrow’s electric and hybrid vehicles still offer substantial service opportunities under the car.
Managers set the tone at every shop. This video is sponsored by Auto Value and Bumper to Bumper.
Ask if the vehicle has other issues. This video is presented by Auto Value and Bumper to Bumper.
Your shop’s trip is a lot more fun if you have a destination. This video is sponsored by Auto Value and Bumper to Bumper.
Set your labor rate correctly to draw top talent, too. This video is sponsored by Auto Value and Bumper to Bumper.
The creep of Customer Experience Decline can take hold if you allow your shop to lose focus.
Listen to Part II of this interview with Bridgestone Golf’s Dan Murphy.
Making sure the brake fluid is the correct quality is critical. Sponsored by Auto Value and Bumper to Bumper.
Learn how to educate customers on the importance of OEM specifications and premium lubrication for their vehicles’ maintenance needs.
