customers Archives -
Industry Council Updates Auto Glass Safety Standards

Revision highlights importance of proper calibration on ADAS-equipped vehicles.

What’s To Blame For Prevalence Of Angry Driving?

As Phil Connors warned in ‘Groundhog Day,’ driving angry leads to bad things.

Rising Gas Prices Impacting Driving, Say Most Americans

Survey indicates fuel prices and supply chain pressures continue to impact Americans’ automotive decisions.

How To Get and Retain Customers: A Growing Shop Story

You want your shop to be successful. WE want your shop to be successful. Now that we’ve got that figured out, let’s break down how we can make that happen. Spoiler alert: it all comes down to your customers. Who should you be looking for when it comes to customers? You may be thinking, “Well,

Why Your Marketing Isn’t Working As You Think (Webinar)

In this free webinar, learn about marketing that improves your customer base by driving the right
customers to your shop.

VIDEO: Your Best Customer Is Your Current Customer

Here’s the best way to ensure your current customer keeps coming back. This video is sponsored by the MyPlace4Parts Studio.

Keep Calm And Service On

Service advisors may not be able to directly change how guests behave, but we are able to know what to expect.

Five Brake Job Add-Ons To Boost Customer Satisfaction

Use these to increase profits, boost your shop’s reputation and restore your customer’s ride to like-new condition.

How To Post Strong Sales In A Weak Economy

Now that the economy has changed, what have you changed?

Customer Service In A Crisis

In a crisis, it can be a scramble for your front-line staff to understand what’s happening and how to respond.

Delivering A World-Class Customer Experience

Putting all of these elements together – consistently – can make the difference between a one-time customer and a customer for life.

Educating Customers To Make The Right Decision: Building Trust And Lasting Loyalty Among Your Customer Base

There used to always be a fight in our shop. A fight with the customer to get them to open their wallet. A fight with the staff to get them to treat the customer right. A fight to be profitable. It’s amazing to look back on how hard things used to be, before we made educating our customers to make the right decisions a way of life.