Is your waiting room a welcoming reception area or place people can’t wait to get away from? Doug Kaufman explains what you should look for to gauge how your customers feel. This video is sponsored by the MyPlace4Parts Studio.
Listen to Part II of this interview with Bridgestone Golf’s Dan Murphy.
Tiger Woods, Jason Day and Freddie Couples are just a few of the names linked to the quality and precision behind Bridgestone Golf – but the man behind the scenes who helped create and catapult the Bridgestone Golf brand to PGA grounds is Dan Murphy, the company’s current president and CEO.
Managers set the tone at every shop. This video is sponsored by Auto Value and Bumper to Bumper.
Ask if the vehicle has other issues. This video is presented by Auto Value and Bumper to Bumper.
Your shop’s trip is a lot more fun if you have a destination. This video is sponsored by Auto Value and Bumper to Bumper.
Set your labor rate correctly to draw top talent, too. This video is sponsored by Auto Value and Bumper to Bumper.
The creep of Customer Experience Decline can take hold if you allow your shop to lose focus.
Everyone likes to feel appreciated, but will a tip make your techs work any quicker or more precisely?
Industry leaders will share their knowledge on trends, strategies and innovations in automotive communications.
Upgrading your air system is easier than you may think and having an inefficient system costs your shop every day.
