Customers have more choices than ever when it comes to automotive service, so the service experience you provide needs to be remarkable and memorable. Mary DellaValle presents three ways to do that in this Management Minute. Sponsored by Auto Value and Bumper to Bumper.
Harvey Firestone’s legacy of innovation lives on in his great-grandson’s efforts as an entrepreneur.
Andrew Firestone is the great-grandson of Harvey S. Firestone, the founder of Firestone Tire & Rubber Company. Andrew’s last name appears on signs in tire stores around the world, but it wasn’t until the early 2000s that Andrew began to delve into his Firestone roots after rising to fame on the series “The Bachelor.” Since then, Andrew has developed a love and appreciation for the tire industry and the Bridgestone-Firestone company and brands.
Managers set the tone at every shop. This video is sponsored by Auto Value and Bumper to Bumper.
Ask if the vehicle has other issues. This video is presented by Auto Value and Bumper to Bumper.
Your shop’s trip is a lot more fun if you have a destination. This video is sponsored by Auto Value and Bumper to Bumper.
Set your labor rate correctly to draw top talent, too. This video is sponsored by Auto Value and Bumper to Bumper.
The creep of Customer Experience Decline can take hold if you allow your shop to lose focus.
Grace Hovis’s journey in Hovis Auto & Truck Supply blends tradition with digital innovation in the automotive aftermarket industry.
What comes out of a repair is directly dependent upon what goes into the box. This video is sponsored by Standard®.
Resetting and programming TPMS sensors for a Tesla is a lot like any other vehicle, and the challenge is still the same: keeping the light off.
