Volz Bros. Auto Service – Brand-Building Efforts Pay Dividends in Customer Loyalty
There’s no place like home, and for John Volz, home in this reference is the Volz Bros. Auto Service shop that he started 28 years ago. After 20 years of working 50-60 hours a week building his business, Volz sold the Grass Valley, CA, repair shop in 2001 to shop foreman Bill Greenman to retire to the Oregon coast where he spent seven years. Then, moved back to Northern California in 2008 to work in the auto parts business.
Personalized, Precision Service: Formula H Motorworks’ Business Ethic Engages Customers for Life
“If we weren’t working on Hondas, we probably wouldn’t be in the auto repair business,” affirms Jeff Baker, co-owner of Formula H Motorworks in Middletown, NY. In referencing both his and co-owner brother Brian’s love of all things Honda, Jeff also reinforces the duo’s specialization in and commitment to the Honda/Acura brands.
Bosch Auto Service Franchise Announces First Workshop Franchisee
The franchise programy offers a business model rooted in technology-driven strategy and experience.
Selecting the Right Oil for your Customers Engine
Learn how to educate customers on the importance of OEM specifications and premium lubrication for their vehicles’ maintenance needs.
Effective Service Advisor Communications
Understanding the science of communication is essential in the automotive industry. Customers and technicians have different expectations, while service advisors must tailor their communication style to suit various situations. This class will teach effective communication between the customer & technician.
Jerry’s Automotive Service, Waukesha, WI
Shop owner Harrison Keyes highlights his team’s contributions to shop success.
Understanding the Customer Lifecycle
Connect with customers to create repeat business and build your brand.
The Advantages of Selling Specialized Automotive Services
Specialization can set your business apart and meet specific customer needs.
THE CORNER CHECK AS A ROUTINE SERVICE
The safety of a vehicle relies on the condition of the suspension, steering and drivetrain, to ensure not only the tires remain in constant contact with the road, but that the proper alignment angles are maintained during the full range of suspension travel. This includes the shocks and struts, as well as control arms, steering
Acura Turbo Engine Service
It is important to check the operation of the solenoids that control vacuum to the actuators.
